Dedicated customer support specialist with over five years of experience in prestigious hospitality sectors, demonstrating a strong commitment to excellence. Possesses robust analytical skills and a keen eye for detail, adept at collaborating within diverse teams to enhance service delivery. Extensive experience managing international customer interactions has fostered exceptional communication abilities and a proven track record in effective issue resolution. Passionate about creating positive customer experiences and driving satisfaction through dedicated support.
Hi, I’m
Rimjhim Chaudhary
Customer Service Expert
Noida,UP
Summary
Overview
5
years of professional experience
2
Languages
Work History
Barclays Global Service Centre Pvt. Ltd
Personal Banker
04.2023 - 03.2025
Job overview
- Provided assistance for customer credit card queries promptly.
- Addressed credit card issues through call support.
- Contributed to Barclaycard's voice operations.
HCL Technologies Ltd
Senior Customer Service Representative
07.2022 - 04.2023
Job overview
- Assisted in troubleshooting and maintaining functionality of photobook, photo calendar, card, and canvas products.
- Facilitated customer assistance and oversaw email interactions.
- Partnered with clients like RRD Motif offering photo products.
Marriott International
Sales and Service Associate
07.2018 - 02.2020
Job overview
- Specialized in global bookings for Marriott hotels.
- Handled reservations and addressed inquiries in a voice process team.
- Facilitated communication with American customers.
Leela Group of Hotels and Palaces
Reservation Associate
08.2017 - 05.2018
Job overview
- Specialized in global bookings for The Leela group of hotels.
- Processed reservations and provided solutions to customer queries.
Oberoi Contact Centre
Reservation Associate
01.2017 - 06.2017
Job overview
- Handled global reservation processes for The Oberoi group of hotels.
- Handled reservations and addressed inquiries in a voice process team.
Education
London School of TrendsLondon
High School Diploma from Luxury Management
01.2021
University Overview
HG UniversityMuzaffarnagar
Bachelor of Arts
05.2020
University Overview
HS SambalheraMuzaffarnagar
Secondary School
06.2015
University Overview
Frankfinn InstituteNew Delhi
High School Diploma from Hospitality And Tourism Management
05.2015
University Overview
Skills
Customer support
Interests
Enjoys playing football and chess, spending time at the beach, and listening to music
Personal Information
Personal Information
STRENGTHS
STRENGTHS
- Strong analytical skills and a detail-oriented approach
- Excellent team player with solid communication skills
Timeline
Personal Banker
Barclays Global Service Centre Pvt. Ltd
04.2023 - 03.2025
Senior Customer Service Representative
HCL Technologies Ltd
07.2022 - 04.2023
Sales and Service Associate
Marriott International
07.2018 - 02.2020
Reservation Associate
Leela Group of Hotels and Palaces
08.2017 - 05.2018
Reservation Associate
Oberoi Contact Centre
01.2017 - 06.2017
London School of Trends
High School Diploma from Luxury Management
HG University
Bachelor of Arts
HS Sambalhera
Secondary School
Frankfinn Institute
High School Diploma from Hospitality And Tourism Management
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