Rimple J. Christian
Ahmedabad
Summary
Dear Sir, I offer my candidature for a suitable post in your Organization. Work experience of more than 25 years has taught me, dedication and liking for good working levels making me more efficient to the modes of working in a good Company.Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and customer feedback.
Overview
25
25
years of professional experience
Work History
Customer Relation Manager
Kavish Infrastructure
06.2012 - Current
- Co-ordination of customers
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
Accountant
Raghuvir Construction Company
01.2007 - 01.2012
- General Accounts
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Customer Relation Manager
British Exp. Courier Service
01.2000 - 12.2006
- Entire knowledge of EPBAX
- Maintaining office records
- Payment collection reminders
- Attending visitors, replying inquiries
- Co-ordination of accounts
- Managed customer relations on ongoing basis to maximize customer retention.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Developed new employees and on-going performance assessment of current employees.
- Developed and implemented standards for staff to provide consistent service to customers.
Education
S. S.C. -
01.1989
Diploma in Accountancy -
01.1991
Skills
- Team Leadership
- Strong MS Office Proficiency
- Skilled in Online Communication
- Effective Complaint Resolution
- Clear Communication
- Dedicated Work Ethic
- Customer relationship management
- Office administration
Extra-Curricular Activities
Listening to Music Reading all types of Positive Literature
Personal Information
Date of Birth: 03/04/72
Salary
Rs. 6,00,000/- per annum
Timeline
Customer Relation Manager
Kavish Infrastructure
06.2012 - Current
Accountant
Raghuvir Construction Company
01.2007 - 01.2012
Customer Relation Manager
British Exp. Courier Service
01.2000 - 12.2006
Diploma in Accountancy -
S. S.C. -
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