RIMPY PURI
Noida
Summary
Seeking to handle any kind of responsibility and challenging assignments towards employee relations to enhance my skills, knowledge and achieve recognition in the service industry. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing employees performance with forward-thinking.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Front Office, Manager
Pacific International Hotel Management School
2009.01 - 2009.09
- Trained and worked as duty manager, night auditor, communications, cashier, reservationist and supervisor
- Developed and maintained relationships with customers and suppliers through account development.
- Trained and worked as, , office coordinator and supervisor.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Cross-trained existing employees to maximize team agility and performance.
- Reviewed and updated customer information in database for accuracy.
- Managed and motivated employees to be productive and engaged in work.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Provided clerical support, addressing routine, and special requirements.
Assistant Reservation Manager
Central Reservation of Waldorf Hotels
2009.11 - 2010.03
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Resolved various issues and discrepancies for customers.
- Maintained awareness of types of rooms available in different resort locations.
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Generated and reported performance metrics to management to inform decision-making.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
HR Administrator
Maxwell biogenix private ltd
New Delhi
2014.06 - 2022.10
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Organized company-wide events designed to boost employee morale.
- Prepared new hire letters, employee contracts, and corporate policies.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
HR manager
Greenrev India pvt ltd
2010.12 - 2012.01
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Distributed employee engagement surveys to identify areas of improvement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Created and implemented forward-thinking initiatives to improve employee engagement.
HR executive
Auto Zone
2007.03 - 2008.12
- Researched and analyzed human resources trends and best practices.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Met with employees annually for progress reviews and performance assessments.
- Directed hiring and onboarding programs for new employees.
- Built human resource organization and aligned people and culture with corporate strategic priorities and operations.
Junior Lecturer
Guru Nanak Dev University
2005.12 - 2007.01
- Maintained engaging and interesting lectures by combining different media.
- Guided class discussions to encourage debate and feedback among students.
- Collaborated with colleagues to address teaching and research issues.
- Wrote grant proposals to procure external research funding.
- Sought ways to improve performance by reflecting on teaching design and delivery and obtaining and analyzing feedback.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
HR executive
Unitell
2005.01 - 2005.07
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Education
Post Graduate Degree - HR Management
Pacific International Hotel Management School (PIHMS)
New Zealand 2009.02 - 2010.03
Masters - BusinessAdministration
Symbiosis Center for Distance Learning
Bachelor of Business Administration - Human Resource Management
Guru Nanak Dev University
10+2 - undefined
CBSE Board from Summer FieldsSchool
10 CBSE - undefined
Summer Fields
Skills
Well-versed with computer and Internet.undefined
Timeline
HR Administrator
Maxwell biogenix private ltd
2014.06 - 2022.10
HR manager
Greenrev India pvt ltd
2010.12 - 2012.01
Assistant Reservation Manager
Central Reservation of Waldorf Hotels
2009.11 - 2010.03
Post Graduate Degree - HR Management
Pacific International Hotel Management School (PIHMS)
2009.02 - 2010.03
Front Office, Manager
Pacific International Hotel Management School
2009.01 - 2009.09
HR executive
Auto Zone
2007.03 - 2008.12
Junior Lecturer
Guru Nanak Dev University
2005.12 - 2007.01
HR executive
Unitell
2005.01 - 2005.07
Masters - BusinessAdministration
Symbiosis Center for Distance Learning
Bachelor of Business Administration - Human Resource Management
Guru Nanak Dev University
10+2 - undefined
CBSE Board from Summer FieldsSchool
10 CBSE - undefined
Summer Fields
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