RINA ROHILA
Manager Customer Service & Sales
Noida
Summary
Sales & Customer Care Manager with experience handling inbound enquiries, lead generation, and customer account management for a U.S.-based construction business. Manages customer interaction records, schedules visit and appointment calls, and keeps follow-up details organized across remote service work. Supports steady client communication through clear responses and timely action tracking.
Overview
1
1
Language
3
3
Certifications
26
26
years of professional experience
Work History
Sales & Customer Care Manager
A & M Fine Construction LLC
04.2018 - Current
- Delivering a comprehensive service to enquiring customers
- Responsible for creating leads through social media platforms & ADS
- Managing customer’s accounts
- Keeping a record of customer interaction and details of actions taken
- Handling calls for visit/ appointment
- US based construction company
- Under notice period
- Work from Home
Sales Head
Phuket & Krabi Travel Services
02.2017 - 12.2017
- Responsible for Business Development i.e. Increasing sales by adding with new travel agents
- Coordinating with hotels and head office for bookings
- Responsible for collecting payment with Travel agents
- Assisting B2C client in Visa
- Implement recommendations/solutions and ensure that the client receives the necessary assistance to carry it all out
- Worked on Amadeus for Air bookings
- To study different sales options & do research
- Worked on Quick book (Accounting software), to update payments and invoices
- Ensuring customer satisfaction by maintaining strong relationships.
- Guide and lead team members to deliver products/services that meet customer requirement.
- Provide proper refund and compensation to customer on time.
- Assist in making major business decisions.
- Thailand based Travel Company handling both B2B & B2C clients worldwide. Have their own fleet in Thailand.
- Company Name: Sunleisure World
- Duration: Apr 2016 – Jan 2017
- Designation: Manager Sales & Marketing
Senior Manager
House of Modern Living Hospitality
03.2010 - 08.2013
- Understanding clients key issues and providing efficient customer care at all times.
- Lead generation, acquisition & sales for Luxury properties in UK / Singapore / Paris/ Dubai.
- Provide general administration i.e preparing and sending correspondence, dealing with incoming enquiries and closing warm leads (Converting enquiries to successful sales).
- Accepting customer orders via various methods (phone, internet, email, fax)
- Responding to customers queries & dealing with them on chat.
- Process / Produce accurate update of confirmations, payments and invoices
- Responsible for all payment updates and end of day banking.
- Dealing with complaints, incoming enquiries and updating daily reports for management.
- Responsible for updating all the online portals on daily basis where company was listed i.e Airbnb / Waytostay/ Booking.com/Hotelshop.co.uk / Laterooms.com / Holidaylettings etc.
- Participate in sales strategy meetings with the team.
- At thesqua.re, previously known as House of Modern Living, offer corporate mid to long term accommodation in premium serviced apartments in London, Paris and New York. We give business travellers a hassle-free experience with an all-in-one online account, the ability to manage all bookings and finances online.
Travel Sales
Skylink Travels
12.2006 - 06.2008
- Skylink was consolidator for many airlines in US & Canada. My job was to handle consolidators for – Reservations / Ticket order / Reissuance of tickets. Was also responsible for MIR (Marketing Intelligence Reports for Company).
- Worked on Amadeus and Sabre.
- Handled tours / Hotel & airline Reservations.
- Handled International Ticketing Counter
- Prepared Price Comparison which helped company for pricing
- Handling US based agents for ticket issuance.
- Dealing with complaints, incoming enquiries and updating daily reports for management.
- US Based Travel BPO
Supervisor
Bright ways Travels
07.2004 - 12.2006
- BrightwaysTravel was consolidator for many airlines – which specializes in travel for Indian continent & rest of the world. My work entails :
- Worked on Worldspan & Amadeus for airline booking
- Handled International ticketing counter, Ticketing (Issuance / Reissuance / Refunds)
- Handled sub agents / retail clients / corporate clients in person and over the phone
- Handled Tour & Hotel bookings for Dubai / Far East & Australia
- Coordinating with suppliers for best rates and booking confirmation.
- Worked on systems like – GTA/DOTW for hotel bookings
- Handled team of 6-8 members
- Train, Coach and motivate team members. Resolve escalated queries.
- Responsible for Fare Loading and Fare QC.
- UK based Travel BPO dealing with Travel agents & B2C clients of respective country.
Tele Sales
Southall Travels
04.2000 - 08.2002
- Dealt directly with clients over the phone.
- Worked on Worldspan& Amadeus.
- Handled Air Reservations / Hotel Booking for clients
- Resolving escalated queries
- UK based Travel BPO dealing with UK based Travel agents only.
Education
B.A. Hons - Philosophy
Delhi University
01-1994
10+2 examination - undefined
AISSCE
01-1991
Skills
Sales
Customer Care & Support
Clear verbal and written communication
Lead Generation
Business Development
Sales operations
Account management
Escalation handling
Complaint resolution
Customer relationship management
Certification
Did basic course in Travel & Tourism from I.I.T.T.M (Delhi)
Interests
Driving, Watching News Channels, Cooking
Timeline
Sales & Customer Care Manager
A & M Fine Construction LLC
04.2018 - Current
Sales Head
Phuket & Krabi Travel Services
02.2017 - 12.2017
Senior Manager
House of Modern Living Hospitality
03.2010 - 08.2013
Travel Sales
Skylink Travels
12.2006 - 06.2008
Supervisor
Bright ways Travels
07.2004 - 12.2006
Tele Sales
Southall Travels
04.2000 - 08.2002
10+2 examination - undefined
AISSCE
B.A. Hons - Philosophy
Delhi University