Rinal Jose
Chennai
Summary
Competent Telecommunications Technician bringing 4 years of experience installing voice, data, and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Telecommunications Technician
Own Business
10.2020 - Current
- As a telecom infrastructure provider, I did a range of services to my customers, including: Marketing, provisioning, and maintenance of fiber-to-the-home (FTTH).
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Implemented training programs to improve knowledge and skills of new technicians.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Performed quality assurance on systems to confirm optimal performance.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Provided training to customers to enhance use and understanding of network systems.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Installed wiring, cabling and networking hardware on customer premises.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
Senior Executive
AGS Cinemas Private Limited
12.2019 - 10.2020
- Programming: Handling a team of four people to do cinema industrial research based on movie release & hypes and do scheduling for every release, creating movie details in the provided software and programming the movie schedule for the company theaters
- Maintaining good occupancy by doing movie changes based on their performance
- Preparing agreements for the programmed films with the negotiated terms and getting invoices for the same from the distributors to release payments
- Maintaining MIS report on the movie performances
- Distribution: Procuring new movies for the area distribution and confirming theater screening for the same, doing agreement documentation once terms finalized, organizing the team to gather daily collection report from all the theaters and updating the producer regarding the same on daily bases
- Preparing invoice for every week and doing follow up with the team for payment collections from the theaters and maintaining MIS reports for the distributed movies.
Executive
Jazz Cinemas Private Limited
03.2015 - 07.2019
- Programming: Doing cinema research on movie trending & releases, coordinating with distributors & content providers to avail contents
- Movie scheduling, organizing daily collection reports and analyzing occupancy to do movie changes in schedule
- Distribution: Preparing distribution and theaters agreements, organizing contents for the theaters on coordinating with releasing parties, content providers and theaters, preparing daily collection report for the same and updating it to the releasing parties
- Getting payments from the theatres.
Process Associate
Tata Consultancy Service Limited
02.2013 - 06.2014
- Joined as a process associate in Trade Finance team in banking process, In a special project, checking on the compliance in the letter of guarantee, Verifying authentications of the guaranties from issuing banks through emails
- Later on, I was placed in the payments team which is the most challenging process in Trade finance.
Education
B.Sc. Adv.Zoology & Biotechnology -
Loyola College
01.2012
H.S.S - undefined
Don Bosco Hr. Sec. School
01.2009
S.S.L.C. - undefined
Don Bosco Hr. Sec. School
01.2007
Skills
- Device Installation
- Configuring equipment
- Writing reports
- Educating customers
- Troubleshooting and repair
- Installation and maintenance
- Network configuration
- VoIP Systems
- Wireless Networking
Personal Information
- Age: 32
- Date of Birth: 06/15/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information & facts stated above are true to the best of my knowledge.
Timeline
Telecommunications Technician
Own Business
10.2020 - Current
Senior Executive
AGS Cinemas Private Limited
12.2019 - 10.2020
Executive
Jazz Cinemas Private Limited
03.2015 - 07.2019
Process Associate
Tata Consultancy Service Limited
02.2013 - 06.2014
B.Sc. Adv.Zoology & Biotechnology -
Loyola College
H.S.S - undefined
Don Bosco Hr. Sec. School
S.S.L.C. - undefined
Don Bosco Hr. Sec. School
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