Rinaldo Rozario
Facility Management
Panaji
Summary
Ready to offer exceptional leadership and planning abilities to take on new role in Type setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Industry standards and market trends. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Director of Operations
Super Shine Facilities
Mapusa, Goa
02.2019 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Established and monitored quality assurance standards to achieve operational excellence.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained and guided team members to maintain high productivity and performance metrics.
- Raised property accuracy and accountability by creating new automated tracking method.
Senior Facilities Manager
Super Shine Facilities
Mapusa , Goa
2018.07 - 2019.02
- Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
- Maintained and kept meticulous records on facility expenditures, gains and projections.
- Operated with multiple competing deadlines and interests, confidently managing variables simultaneously.
- Coordinated employee onboarding for operational and support staff.
- Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
- Implemented trainings and maintained documentation for staff certifications.
- Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
Facility Manager (Operations)
Super Shine Facilities
Mapusa , Goa
03.2015 - 07.2018
- Prepared reports and schedules with accuracy.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Maintained facility grounds, equipment, and safety compliance.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Held classes to teach staff facility procedures.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
Business Development Manager
Perfect Solution Services
Panjim , Goa
04.2013 - 03.2015
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Compiled product and customer data to generate informed profit projections.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Kept meticulous client notes and updated account information in company databases.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Represented company and promoted products at conferences and industry events.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Business Development Executive
Dusters Total Solution Services
Panaji, Goa
02.2012 - 04.2013
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Delivered services to customer locations within specific timeframes.
Education
Master Of Business Administration - Marketing Management And Research
Manipal Institute of Management
ManipalBachelor Of Business Administration - Marketing Management And Research And Human Resour
DMC Institute of Management Studies
GoaSkills
Process improvements
Strategic planning and execution
Performance Analysis
Delegation
Budget development
Business Development
Scheduling
Client account management
Relationship building
Coaching and mentoring
Flexible and Adaptable
Timeline
Director of Operations
Super Shine Facilities
02.2019 - Current
Senior Facilities Manager
Super Shine Facilities
2018.07 - 2019.02
Facility Manager (Operations)
Super Shine Facilities
03.2015 - 07.2018
Business Development Manager
Perfect Solution Services
04.2013 - 03.2015
Business Development Executive
Dusters Total Solution Services
02.2012 - 04.2013
Master Of Business Administration - Marketing Management And Research
Manipal Institute of Management
Bachelor Of Business Administration - Marketing Management And Research And Human Resour
DMC Institute of Management Studies