Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies
Hobbies
Hobbies
BusinessAnalyst
Rincy Anup Anthony

Rincy Anup Anthony

Application Support & Web Developer

Summary


Passionate & diversely Skilled with 7.1 years of experience as a Web Developer & Technical Analyst. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Resolves problems quickly and ability to tackle any urgent situations, delivering high levels of customer satisfaction. Consistently recognized by superiors and peers for knowledge and expertise.

Good understanding about Fact and Dimension tables. Good at understanding new technologies, and learning them. Ability to multi-task, and use creative and innovative skills.

Ability to adapt easily to any situation. Strong oral and written communication skill, positive inclination and excellent team player. Outstanding grasp of ITIL principles and processes & SDLC.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
4
4
Languages

Work History

Application Support Analyst

Barclays Global Service Pvt Ltd
Pune, Maharashtra
10.2018 - 05.2022
  • Project : Customer Complaints Application.
  • This project supports internal employees who work on customer complaints through Fullserve.
  • Identified issues proactively to eliminate any issues before they cause expensive downtime.
  • Helped streamline processes and update procedures for support action consistency..
  • Provided continued maintenance and development of bug fixes and patch sets for existing applications.
  • Create monthly reports to determine metrics for business analysis.
  • Efficiently handled more than 1 Major issues in a single day, closing the incident with detailed summary and root cause analysis.
  • Automated repetitive manual tasks to save time and effort.
  • Promoted efficiency among departments with prompt resolution of application issues, with cross skill.
  • End to end knowledge transferred & trained new onboarding candidates.

Executive

Vodafone India Services Pvt. Ltd
Pune, Maharashtra
09.2016 - 09.2018
  • SFoBI (Single Frame of Business Intelligence) is a BI transformation program of Vodafone Germany, which aims at building the Data Warehouse with completely new architecture that is supported by reusable frameworks.
  • The application runs on UNIX environment using variety of software like Ab Initio, MDWP, Unix script along with databases Teradata, Oracle that essentially requires in-depth knowledge on them.
  • Performing and monitoring the ETL process by processing the source data to load it into staging area using the ACE configurations.
  • Then executing the feed mapping process to generate the Load ready.
  • MDWP DB Load process loads the data to the Teradata tables, which acts as the source for the SFoBI Semantic Layer Load process.
  • Writing the Unix Shell scripting for automating processes.
  • Built Graphs for analyzing the data.
  • Solving issues related to ETL process as a part of on-call support.
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Located bottlenecks to streamline existing processes.
  • Prepared annual data to determine metrics for operational performance.
  • Introduced new methods, practices and systems to reduce turnaround time.

Web Developer

AVK Computer Technology
Pune, Maharashtra
01.2013 - 06.2014
  • Planned website development, converting mockups into usable web presence with HTML5, CSS3, Ajax, JavaScript, JQuery and MYSQL coding.
  • Provided front-end website development using WordPress, Bootstrap and other editing software.
  • Provided ongoing efficiency and security maintenance and patching on website interface to maintain viability after launch.
  • Oversaw back-end development using PHP to maintain website integrity, security and efficiency.
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
  • Constantly discussed site and app requirements with clients to produce actionable development plans.
  • Implemented changes and integrated requested elements to streamline business operations.

Education

Master of Science - Computer Science, MSc Computer Science

Christ College (University of Pune)
Pune
07.2014 - 06.2016

Bachelor of Science - BSc Computer Science

Christ College (University Of Pune)
Pune
08.2008 - 10.2012

High School Diploma -

Vidya Bhavan Junior College
Pune
07.2006 - 05.2008

Skills

  • Oracle, Teradata, SQL, MYSQL, TWS, Service Now, Fullserve, Kibana
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Certification

  • Programming Language Specialization, APTECH

Timeline

  • Full Stack Web Development
06-2022

Application Support Analyst

Barclays Global Service Pvt Ltd
10.2018 - 05.2022

Executive

Vodafone India Services Pvt. Ltd
09.2016 - 09.2018

Master of Science - Computer Science, MSc Computer Science

Christ College (University of Pune)
07.2014 - 06.2016

Web Developer

AVK Computer Technology
01.2013 - 06.2014
  • Programming Language Specialization, APTECH
08-2012

Bachelor of Science - BSc Computer Science

Christ College (University Of Pune)
08.2008 - 10.2012

High School Diploma -

Vidya Bhavan Junior College
07.2006 - 05.2008

Hobbies

Dancing, Singing, Sketch, Traveling

Hobbies

Dancing, Singing, Sketch, Traveling

Hobbies

Dancing, Singing, Sketch, Traveling

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Rincy Anup AnthonyApplication Support & Web Developer