Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Work Preference
Certification
Generic
RINCY MADONNA

RINCY MADONNA

Junior Executive
Chennai,TN

Summary

Passionate User Support with 2+ years of experience in troubleshooting, resolving, and enhancing customer interactions. Devised actionable plans addressing areas of improvement identified during performance reviews or departmental assessments and provided excellent customer service, resolving issues promptly and nurturing long-term client relationships

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Junior Executive

Odyssey Technologies Limited
Chennai
02.2023 - Current
  • Implemented innovative solutions to enhance overall operational efficiency and performance metrics
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
  • Established effective communication channels among departments, promoting collaboration toward shared goals in achieving company success
  • Updated and maintained confidential databases and records for 15+ customers

Trainee Engineer

Odyssey Technologies Limited
Chennai
07.2022 - 01.2023
  • Performed rigorous quality control checks on deliverables before submission, reducing errors and increasing customer satisfaction ratings
  • Aided in analyzing, designing, and implementing solutions based on provided customer requirements.

Education

Bachelor of Engineering - Electronics and Communications

Loyola ICAM College of Engineering And Technology
Chennai
06.2018 - 06.2022

Skills

  • Public Key Infrastructure
  • Cryptography
  • MySQL
  • Linux
  • Troubleshooting
  • Application Programming Interfaces
  • Product Support
  • Customer Relationship Management
  • Decision-Making
  • Delivery Management
  • Project Management
  • Digital Certificates
  • Training and Development

Additional Information

  • LINKEDIN: https://www.linkedin.com/in/rincy- madonna-55386119b

Timeline

Junior Executive

Odyssey Technologies Limited
02.2023 - Current

Trainee Engineer

Odyssey Technologies Limited
07.2022 - 01.2023

Bachelor of Engineering - Electronics and Communications

Loyola ICAM College of Engineering And Technology
06.2018 - 06.2022

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancement

Certification

Introduction to Computers and Operating Systems and Security - Coursera

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RINCY MADONNAJunior Executive