Rinesh Shetty
Mumbai
Summary
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 18 years’ client-centric service experience in the banking sector, specializing in transaction banking, client relationship management, and service excellence. Proven track record in managing high-value Platinum client portfolios, resolving complex escalations, and delivering premium service experiences. Winner of multiple service awards, including Best Service Manager, APAC (The Asset Award, 2024).
Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
19
19
years of professional experience
Work History
Vice President, Client Services
Deutsche Bank AG
02.2012 - Current
- Lead client services for West India, managing key Platinum Corporate clients across Media, FMCG, IT, Insurance, and E-commerce. Act as a strategic partner to frontline teams, driving service excellence and revenue growth.
- Manage and grow high-value client relationships, ensuring top-tier service delivery
- Serve as senior escalation point for complex service matters, achieving sustained client satisfaction.
- Partner with Sales, and Product teams to identify and execute cross-sell/up-sell opportunities.
- Active part in Request for Proposal (RFP) reviews and present service insights to senior leadership.
- Oversee client onboarding and service transitions with full compliance to regulatory standards.
- Provide actionable business intelligence via MIS dashboards and client service reports.
- Led initiatives improving client satisfaction scores via RAG assessments and VOC surveys.
- Achieved 35% TAT reduction through process improvements and automation projects.
- Consistently retained top-tier clients, directly contributing to mandate wins.
- Built and mentored a high-performing service team, driving KPI improvement.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Global Banking & Markets
Royal Bank of Scotland
01.2007 - 02.2012
- Held key roles in Treasury Front Office Assistance and Global Markets Operations.
- Supported FX & Derivatives trading, client servicing, and settlement operations for European markets.
- Managed pre- and post-deal activities, ensuring risk management and regulatory compliance.
- Liaised with global stakeholders to resolve high-value trade settlement issues.
- Improved deal confirmation TAT by 70%, ensuring zero outstanding compliance issues.
Education
Bachelor of Laws (LLB) -
G. J. Advani Law College, University of Mumbai
Mumbai01-2025
Master of Commerce (M.Com) -
University of Mumbai
Mumbai01-2010
Post Graduate Diploma in Business Administration (PGDBA) -
Symbiosis International University
Mumbai01-2010
Bachelor of Management Studies - Finance
S.I.E.S. College of Commerce & Economics, University of Mumbai
Mumbai01-2007
Skills
- Client Relationship Management
- Transaction Banking Solutions
- Service Excellence & Escalation Resolution
- Stakeholder & Senior Management Engagement
- Cross-Sell / Up-Sell Strategy
- Team leadership
- Negotiation and persuasion
- Customer prospecting
Awards
The Asset Award – Best Service Manager, APAC (2024), Rare Award (2013), Sparkle Awards (2014, 2015), Annual Recognition Awards (2015, 2016, 2018)
Timeline
Vice President, Client Services
Deutsche Bank AG
02.2012 - Current
Global Banking & Markets
Royal Bank of Scotland
01.2007 - 02.2012
Bachelor of Laws (LLB) -
G. J. Advani Law College, University of Mumbai
Master of Commerce (M.Com) -
University of Mumbai
Post Graduate Diploma in Business Administration (PGDBA) -
Symbiosis International University
Bachelor of Management Studies - Finance
S.I.E.S. College of Commerce & Economics, University of Mumbai
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