Rini Rajan

· Manages complex customer issues effectively, navigating multiple internal resources to

identify and implement the best possible solutions.

· Resolves customer complaints while prioritizing customer satisfaction and loyalty.

· Develops strong relationships with key clients, ensuring their needs were met consistently

and promptly.

· Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.

· Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

· Analyzes customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.

· Establishes performance goals for employees and provided feedback on methods for reaching those milestones.

· Prepares RCA for the cases escalated to higher level of management and process implementations with relevant feedback with internal stake holders.

· Training for improvement of process flow with relevant feedbacks and implementations.

· Monitoring of RTM, call flow management with reduction of Average handling time.

• Prepared and processed invoices, payments and bank deposits.
• Assisted in accounts receivable, payable and general ledger activities.
• Generated monthly financial reports for management review.
• Provided administrative support to the accounting department as required.
• Assisted with payroll processing including employee time sheets, vacation and leave tracking and benefit deductions calculations.
• Verified and processed invoices from vendors and contacted suppliers regarding billing errors.
• Coordinated with external auditors to facilitate annual auditing process.