Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

RINIKA CHAKRAVORTY

Bangalore
RINIKA CHAKRAVORTY

Summary

Aim to learn and gain experience in a progressive organization. Looking for challenging and exciting opportunities, this calls upon one’s abilities and gives a considerable degree of independence and responsibility. I want to work with a company that nurtures and develops talent and provides a facilitating environment to foster performance.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
years of professional experience
1
year of post-secondary education
4
Certifications
3
Languages

Work History

Mphasis Private Limited

Human Resource – Recruiter
08.2022 - Current

Job overview

  • Responsible for Hiring and Selection Process across all departments
  • End to end recruitment, sourcing and screening candidates through different channels (Naukri, LinkedIn etc.) to source the best fit for open roles
  • Posting jobs in Naukri for the open positions and also Internal Job Postings &
  • Employee Referrals and maintain the track
  • Maintaining candidate database
  • Scheduling Interviews for client rounds and coordinating with department heads to understand their requirements and feedback
  • Sending updates to respective Hiring Managers on periodic basis to show current hiring status
  • External Communication: Contact about next steps in the selection process through email or phone and keep the candidates informed on their status or progress
  • Answer queries of candidates by email or phone
  • Taking AMCAT Test for the candidates
  • Sending Offer Letters to the selected candidates and responsible for salary negotiation with selected candidates
  • Sending Onboarding Data to the Onboarding Team
  • Ensuring a smooth communication flow between the Hiring Manager and candidate and ensuring a timely joining of the candidate.

Wipro Enterprise, Improvement

12.2020 - 04.2022

Job overview

  • (International) as Vendor Management
  • Support
  • Handling email escalations for product quality issue and request for replacement parts by the customers
  • Working closely with vendors regarding Purchase Order, Invoicing (Collection of
  • Invoices, Bad debt Recovery, Maintaining Billing Credits)
  • Processing the new item creation requests by doing item set up by connecting with the vendors and collecting the details of the new items about warranty, replacement parts and pallets size
  • Monitor customer payments activity to ensure receivables are collected in a timely manner
  • Ensure timely escalations in case of non-payment and no- response
  • Order Management regarding placing the orders requested by customers, tracking the order and also drop ship the orders
  • Maintaining inventory to avoid depletion of stock by maintaining re-order level
  • To raise PO to fulfill the backorders
  • Sending follow up emails to customers for past due payments for invoices and contact with the sales team to collect proper details of the customers
  • Notifying Quality Assurance Team regarding product flaws and quality issue and also to recall the defective items
  • Ensuring production process adhere to safety and quality regulations
  • Knowledge of Brand Catalog and Instruction Manual.

Cognizant Technology Solutions Private Limited

Process Associate
03.2020 - 10.2020

Job overview

  • Call and email support for google workspace queries regarding calls and targeting, renewal of subscriptions, account related problems
  • Knowledge of search engine optimization
  • Documentation of the issue in Google worksheets and identifying the nature of business
  • Guiding the customers about subscription plans as per their requirements.

Concentrix Daksh

Customer Support Representative
03.2019 - 07.2019

Job overview

  • Handling inbound calls regarding flight booking, rescheduling of tickets, cancellation of tickets
  • Coordinate and follow up internally for an end-to-end customer closure on each complaint handled
  • Pitching for sales: Pre-booking of meals, seats and extra baggage
  • Taking ownership of customer issues and relationships with customers.

Education

Carmel High School

Higher Secondary Education, WBHSE

University Overview

GPA: 70

Calcutta University from Sivanath Sastri College

B.com from Finance

University Overview

GPA: 50

B.D.M. International

CBSE
02.2009 - 04.2010

Skills

Microsoft Excel (Pivot, VLOOKUP, Conditional Formatting, Trim, Len etc)undefined

Certification

Certification on Customer Success from Udemy.

Timeline

Human Resource – Recruiter

Mphasis Private Limited
08.2022 - Current

Wipro Enterprise, Improvement
12.2020 - 04.2022

Process Associate

Cognizant Technology Solutions Private Limited
03.2020 - 10.2020

Customer Support Representative

Concentrix Daksh
03.2019 - 07.2019

B.D.M. International

CBSE
02.2009 - 04.2010

Carmel High School

Higher Secondary Education, WBHSE
04.2012

Calcutta University from Sivanath Sastri College

B.com from Finance
04.2016
RINIKA CHAKRAVORTY