Hi, I’m
RINIKA CHAKRAVORTY
Bangalore
Summary
Aim to learn and gain experience in a progressive organization. Looking for challenging and exciting opportunities, this calls upon one’s abilities and gives a considerable degree of independence and responsibility. I want to work with a company that nurtures and develops talent and provides a facilitating environment to foster performance.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
years of professional experience
1
year of post-secondary education
4
Certifications
3
Languages
Work History
Mphasis Private Limited
Human Resource – Recruiter
08.2022 - Current
Job overview
- Responsible for Hiring and Selection Process across all departments
- End to end recruitment, sourcing and screening candidates through different channels (Naukri, LinkedIn etc.) to source the best fit for open roles
- Posting jobs in Naukri for the open positions and also Internal Job Postings &
- Employee Referrals and maintain the track
- Maintaining candidate database
- Scheduling Interviews for client rounds and coordinating with department heads to understand their requirements and feedback
- Sending updates to respective Hiring Managers on periodic basis to show current hiring status
- External Communication: Contact about next steps in the selection process through email or phone and keep the candidates informed on their status or progress
- Answer queries of candidates by email or phone
- Taking AMCAT Test for the candidates
- Sending Offer Letters to the selected candidates and responsible for salary negotiation with selected candidates
- Sending Onboarding Data to the Onboarding Team
- Ensuring a smooth communication flow between the Hiring Manager and candidate and ensuring a timely joining of the candidate.
Wipro Enterprise, Improvement
12.2020 - 04.2022
Job overview
- (International) as Vendor Management
- Support
- Handling email escalations for product quality issue and request for replacement parts by the customers
- Working closely with vendors regarding Purchase Order, Invoicing (Collection of
- Invoices, Bad debt Recovery, Maintaining Billing Credits)
- Processing the new item creation requests by doing item set up by connecting with the vendors and collecting the details of the new items about warranty, replacement parts and pallets size
- Monitor customer payments activity to ensure receivables are collected in a timely manner
- Ensure timely escalations in case of non-payment and no- response
- Order Management regarding placing the orders requested by customers, tracking the order and also drop ship the orders
- Maintaining inventory to avoid depletion of stock by maintaining re-order level
- To raise PO to fulfill the backorders
- Sending follow up emails to customers for past due payments for invoices and contact with the sales team to collect proper details of the customers
- Notifying Quality Assurance Team regarding product flaws and quality issue and also to recall the defective items
- Ensuring production process adhere to safety and quality regulations
- Knowledge of Brand Catalog and Instruction Manual.
Cognizant Technology Solutions Private Limited
Process Associate
03.2020 - 10.2020
Job overview
- Call and email support for google workspace queries regarding calls and targeting, renewal of subscriptions, account related problems
- Knowledge of search engine optimization
- Documentation of the issue in Google worksheets and identifying the nature of business
- Guiding the customers about subscription plans as per their requirements.
Concentrix Daksh
Customer Support Representative
03.2019 - 07.2019
Job overview
- Handling inbound calls regarding flight booking, rescheduling of tickets, cancellation of tickets
- Coordinate and follow up internally for an end-to-end customer closure on each complaint handled
- Pitching for sales: Pre-booking of meals, seats and extra baggage
- Taking ownership of customer issues and relationships with customers.
Education
Carmel High School
Higher Secondary Education, WBHSE
University Overview
GPA: 70
Calcutta University from Sivanath Sastri College
B.com from Finance
University Overview
GPA: 50
B.D.M. International
CBSE
02.2009 - 04.2010
Skills
Microsoft Excel (Pivot, VLOOKUP, Conditional Formatting, Trim, Len etc)undefined
Certification
Certification on Customer Success from Udemy.
Timeline
Human Resource – Recruiter
Mphasis Private Limited
08.2022 - Current
Wipro Enterprise, Improvement
12.2020 - 04.2022
Process Associate
Cognizant Technology Solutions Private Limited
03.2020 - 10.2020
Customer Support Representative
Concentrix Daksh
03.2019 - 07.2019
B.D.M. International
CBSE
02.2009 - 04.2010
Carmel High School
Higher Secondary Education, WBHSE
04.2012
Calcutta University from Sivanath Sastri College
B.com from Finance
04.2016
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