Summary
Work History
Education
Skills
Languages
Hobbies and Interests
Projects
Achievementsandawards
Personal Information
Disclaimer
Timeline
Generic

Rinisha R

Summary

Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.

Work History

Team Leader

HRH Next Services Limited
08.2024 - Current
  • Lead a team of 20 members, boosting team productivity through effective motivation and task delegation
  • Facilitated daily stand-up meetings, promoting open communication and enhancing team collaboration
  • Developed and implemented training programs, improving team skills
  • Collaborated with upper management to optimize workflow processes
  • Provided standard coaching to achieve the target

Customer Service Associate

HRH Next Services Limited
07.2023
  • Responded to customer inquiries via phone, email and chat
  • Greeted customers and identified their needs
  • Provided information about products and services available to customers
  • Resolved customer inquiries in a timely manner
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail
  • Escalated unresolved customer issues to the appropriate department or manager for resolution
  • Performed additional duties as assigned by management team
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries
  • Assisted customers in resolving their inquiries and concerns through phone calls, emails, and chat support with a strong adherence to quality and performance standards
  • Demonstrated a comprehensive understanding of company products, services, and policies to provide accurate information and guidance to customers
  • Maintained a high level of professionalism and empathy while dealing with customers, ensuring a positive customer experience and customer satisfaction
  • Consistently achieved and exceeded individual targets, including Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores

Education

College of Arts and Science -

Shri Nehru Maha Vidyalaya
coimbatore
01.2023

Web Designing -

01.2023

Hr. sec school -

Sivasailam chamraj
01.2019

Hr. sec school -

Sivasailam chamraj
01.2017

Skills

  • Leadership and team management
  • Effective communication
  • Problem-solving and decision-making
  • Project management
  • Time management
  • MS Word
  • MS Excel
  • MS PowerPoint
  • Software Testing
  • Basics of C and C

Languages

  • English
  • Tamil

Hobbies and Interests

  • Doing Arts and crafts
  • Listening music
  • Traveling

Projects

Question Paper Generator, The project entitled as Question Paper Generator is a special tool that assists to generate automatic question paper according to users requirement. It can be used for any educational institution. It enables the authorities to automatically generate question paper from question bank.

Achievementsandawards

  • CTC camp award in NCC
  • District level 3rd prize in Yoga

Personal Information

  • Father's Name: Rajan S
  • Mother's Name: Kavitha R
  • Date of Birth: 03/29/02
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I hereby declare that all the above mentioned.

Timeline

Team Leader

HRH Next Services Limited
08.2024 - Current

Customer Service Associate

HRH Next Services Limited
07.2023

College of Arts and Science -

Shri Nehru Maha Vidyalaya

Web Designing -

Hr. sec school -

Sivasailam chamraj

Hr. sec school -

Sivasailam chamraj

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Rinisha R