Rinkesh Gupta

• Worked as a messaging L3 administrator for a UK based law firm and was responsible for managing the Exchange Online tasks and services deployed within the firm.
• Design, Implementation, and administration of Messaging and Collaboration solutions globally.
• Provide operational guidance and serve as a central escalation for all Messaging and Collaboration technologies, products, and services.
• Operational guidance, BAU support, escalation for cloud-related issues, product improvement & service reliability.
• Worked on multiple Messaging related tasks and coordinated with other Infrastructure groups and software vendors to provide technical support and problem resolution to users.
• · Advancements in Microsoft 365 and related technologies, driving continuous system and process improvements.

Key Projects:

• Email gateway and hygiene using Mimecast and Exchange Online.
• Email Security & encryption using Sectigo and M365 (Purview,S/MIME, DMARC, DKIM, SPF)
• Security, Compliance, and eDiscovery solutions involving Microsoft Purview, Microsoft defender.
• Symantec Enterprise Vault Integration, Upgrades and Migration to cloud.

• As part of the Microsoft Office 365 technical support team, my primary role was to interact with the client for quality assurance, issue resolution, and ensuring high customer satisfaction.
• Responsible for handling support cases for Exchange online and responding to customer support cases via RAVE and assisting in resolving Office 365 related issues/concerns.
• Provide support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook, E-mail, Calendaring & Scheduling.
• Configure & Manage Anti-Spam, Malware, and Connection Filter Policies. Analyzing Transport and connectors and resolving technical issues related to Mail flow.
• Deploying organization-wide compliance policies for in-Place eDiscovery hold, Litigation hold, Audit reports, Data Loss Prevention, Retention Policies, Retention tags.

• Planning, design, and implementation of cloud solutions for 100k+ users across global operations.
• Keep abreast of advancements in MS 365 and related technologies, continuous system, and process improvements.
• ·Streamlined technology deployments through effective vendor & support team liaisons, meeting critical deadlines.
• Creating and managing mailbox stores and distribution groups.
• Performing Exchange server upgrades and patching as needed.