Navneet Gupta

* Monitor the chats of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors
* Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation.
* Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor.
* Will be responsibility to meet Quality related service level monthly
* Randomly monitor chats to ensure Client/TP standards are maintained.

• Facilitated group activities that encouraged active listening and collaboration among participants.
• Assisted participants in developing individual action plans to apply learned skills in their daily work environments.
• Improved team dynamics by focusing on interpersonal skills development during group activities.
• Enhanced communication skills by designing and delivering interactive training sessions.

• Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
• Developed strong relationships with vendors by fostering environment of trust.
• Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.