Shalini Yadav
New Delhi
Summary
Dynamic and customer-focused Sales Executive with hands-on experience at India's largest flagship retail jewelry store. Proven expertise in client relationship management, visual merchandising, billing, inventory control, and delivering an exceptional end-to-end customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Jewelry Consultant
CaratLane Trading Private Limited
South Extention-Part 1
10.2022 - 06.2025
- Delivered personalized customer experiences by assisting with jewelry selection, providing detailed product education, and offering post-sale support.
- Fostered loyal customer relationships through consistent, high-quality service, leading to strong repeat business with 50% conversion rate.
- Spearheaded visual merchandising strategies by aligning displays with brand guidelines and optimizing product placements based on real-time sales trends.
- Managed end-to-end inventory operations, including inward/outward stock management, cycle counts, and stock accuracy.
- Certified in calling operations: managed 50 inbound/outbound calls per day, handled objections, and successfully pitched promotional offers and services every day.
- Promoted events, offers, and new arrivals through social media, effectively boosting footfall and customer engagement by 20%.
Education
Master of Arts - English Literature
METHODIST GIRLS INTER COLLEGE FAIZABAD
FAIZABAD06-2021
Skills
- Retail Sales & Customer Service
- Client Relationship Building
- Telecalling & Objection Handling
- Visual Merchandising & Display Planning
- Inventory Management & Stock Auditing
- Strong Numerical & Calculation Skills
- Adaptability & Quick Learning
- Knowledge of consumer behavior, branding and promotion
Languages
Hindi
First Language
English
Advanced (C1)
C1
Certification
Technical Art
Tally Prime , ADCA
Accomplishments
Successfully closed multiple high-value deals amounting to ₹25 lakhs, ₹15 lakhs, and ₹22 lakhs on several occasions, significantly contributing to the achievement of overall store sales targets.
Hobbies and Interests
Highly creative individual with strong artistic skills, and a proven ability in drawing and visual design
Passionate Dancer – Actively participated in dance competitions and cultural programs during school and at my previous organization.
Timeline
Jewelry Consultant
CaratLane Trading Private Limited
10.2022 - 06.2025
Master of Arts - English Literature
METHODIST GIRLS INTER COLLEGE FAIZABAD
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