Rinku
New Delhi
Summary
Dedicated cabin attendant with 3+ years of experience delivering exceptional in-flight customer service while ensuring passenger safety. Highly skilled in conflict resolution, time management, and passenger assistance. Known for collaborating effectively with crew members to support smooth flight operations and consistently enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cabin Attendant
InterGlobe Aviation Limited
09.2022 - Current
- Assisted passengers with boarding procedures and luggage handling.
- Conducted safety demonstrations for passengers before each flight.
- Provided in-flight customer service, addressing passenger needs and requests.
- Monitored cabin conditions to maintain comfort and safety standards.
- Collaborated with crew members to ensure smooth flight operations.
- Educated passengers on safety regulations and emergency exits.
- Maintained cleanliness of cabin areas during and after flights.
- Recorded accurate inventory of items used during each flight such as beverage glasses, cutlery.
- Performed pre-flight checks on oxygen masks, fire extinguishers, first aid kits, life vests, galley equipment, and other emergency equipment.
- Provided support in case of medical emergencies on board aircraft.
- Responded promptly to passenger complaints or requests for assistance during flight operations.
- Followed safety, passenger and supply pre-flight checklists.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
Education
Bachelor of Arts -
Lakshmibai College
06-2019
Skills
- Safety procedures
- Emergency equipment management
- In-flight customer service
- Flight operations collaboration
- Passenger safety education
- Customer relationship management
- Conflict resolution techniques
- Time management
- Document handling
- Team building
- Problem solving
- Passenger assistance
- Emergency response training
- Preflight briefings
- Airline operations
- Adult AED and CPR
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Punjabi
Beginner
A1
Accomplishments
Certificate of graduated as cabin attendant
Timeline
Cabin Attendant
InterGlobe Aviation Limited
09.2022 - Current
Bachelor of Arts -
Lakshmibai College