Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Rinku Singh

Summary

  • Dynamic Cluster Head at VLCC Healthcare Ltd with a proven track record in talent management and operational efficiency.
  • Successfully led sales teams across multiple locations, achieving a 20% YoY sales increase and reducing staff turnover by 40% through targeted hiring and training programs.
  • Expert in optimizing administrative workflows, enhancing customer satisfaction, and delivering consistent operational excellence in competitive
    environments.

Overview

16
16
years of professional experience

Work History

Cluster Head

VLCC Healthcare Ltd
04.2024 - Current
  • Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
  • Customized wording of job profiles, social media techniques, and website subscriptions.
  • Designed, developed, and implemented successful recruitment process to attract & retain right talent.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Organized promotional events and interacted with community to increase sales volume.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Zonal Manager

Clinic Dermatech
02.2023 - 04.2024
  • Devised hiring and recruitment policies for 350-employee company.
  • Tracked key dates and deadlines and maintained specific personnel lists.
  • Analyzed and improved performance across zone using sales metrics and performance reports.
  • Considered and approved policies to support company initiatives and overall performance.
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Developed reports of zone performance and presented data to upper management.


Branch Manager

Kaya Ltd
09.2012 - 02.2023
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Consulted customers to boost product sales and services.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Floor Manager

Vijay Sales
06.2012 - 08.2012
  • Oversaw supply restocking, area cleaning, and product organization.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed team of [Number] employees to maintain smooth-running operations of shop floor.
  • Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.

Floor Manager

Aircel Ltd
01.2009 - 05.2012
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Managed store inventory and stock levels to maintain availability of products.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

MBA - Marketing & Human Resource

Management Education & Research Institute
New Delhi, India
06-2009

Bachelor of Commerce - Financial Accounting

Municipal College
Rourkela, Odisha
05-2005

Skills

  • Creative problem-solving
  • Workforce development initiatives
  • Talent management expertise
  • Operational efficiency management

Accomplishments

  • Awarded as best Branch Manager in yearly sales competition run in all over India in the year 2021.
  • Market Research for Business Expansion and new opportunities.
  • Programmed Sales Coach modules with team of 20 members across different locations in the year 2022.
  • Awarded as best Branch Manager in yearly sales competition run in all over India in the year 2021.
  • Adopted sick units and made them profitable by implementing sales and operational strategies YoY 20% growth.
  • Recognized for lowest attrition in the cluster year on year basis.

Timeline

Cluster Head

VLCC Healthcare Ltd
04.2024 - Current

Zonal Manager

Clinic Dermatech
02.2023 - 04.2024

Branch Manager

Kaya Ltd
09.2012 - 02.2023

Floor Manager

Vijay Sales
06.2012 - 08.2012

Floor Manager

Aircel Ltd
01.2009 - 05.2012

MBA - Marketing & Human Resource

Management Education & Research Institute

Bachelor of Commerce - Financial Accounting

Municipal College

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