Rinky Thokchom
Bangalore
Summary
Proven leader with a track record of digital transformation and strategic planning at SEDEG Financial Institute. Excelled in mentoring teams for peak performance and implementing software solutions, resulting in enhanced profitability and customer engagement. Skilled in fostering teamwork, with a knack for leveraging digital tools to drive business success.
Overview
8
8
years of professional experience
Work History
Manager
SEDEG Financial Institute
04.2021 - 07.2023
- Verified and approved loan opportunities for qualified candidates.
- Recuperated timely interests.
- Ensured loan inspectors collected interest from defaulters.
- Managed and motivated employees to be productive and engaged in work.
Senior Consultant Customer Support
Telligent
09.2019 - 02.2021
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
Digital Relationship Manager
Teleperformance
06.2018 - 07.2019
- Provided ongoing training for branch staff on emerging technologies, promoting a culture of continuous learning and development within the organization.
- Implemented customer feedback loops to gather valuable insights on user experience, using data collected to inform future digital initiatives.
- Worked closely with compliance teams to ensure all marketing materials adhered to regulatory guidelines, mitigating potential risks associated with non-compliance issues.
- Implemented data-driven strategies for improving customer engagement through personalized marketing campaigns.
Marketing Manager's Assistant
Meira Foods
04.2017 - 03.2018
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Senior Consultant Customer Support
Intouch CX
12.2023 - Current
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
Education
BBA - Management
Kendriya Vidyalaya
Imphal, ManipurSkills
- Strategic planning
- Software implementation
- Digital transformation
- Teamwork mindset
Timeline
Senior Consultant Customer Support
Intouch CX
12.2023 - Current
Manager
SEDEG Financial Institute
04.2021 - 07.2023
Senior Consultant Customer Support
Telligent
09.2019 - 02.2021
Digital Relationship Manager
Teleperformance
06.2018 - 07.2019
Marketing Manager's Assistant
Meira Foods
04.2017 - 03.2018
BBA - Management
Kendriya Vidyalaya
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