Rinoo Rajesh

Digital Leader | AI | Digital Marketing | Product Management | Automation | CRM | Blogger | Speaker | Angel Investor | Project Management

23+ years of experience across various geographies with world’s leading telecommunications & Networking OEMs, Service Providers, System Integrators, ISVs & Academia. Digital Evangelist with background in Technology & Consulting with Fortune 500. Currently involved in the introduction of AI enabled Platform-Based Services, Consulting, Transformation, Thought Leadership, Product Management, Program Management & Business Transformation Projects as well as the creation of Roadmap, Revenue Generation, Digital Strategy, Business Processes, IT Architecture Advisory, Investing and Speaking/ Blogging

Skills:

- Strategic approach to high-value opportunities & Transformation strategies

- Business development & Consulting, Managed Services

- Revenue generation, Contracts negotiation, Process Engineering,

- Conceptualization from idea to product launch

- Experience in managing cross functional delivery teams & functional knowledge in e-commerce, retail & banking;

- People management skills, communication skills including interpersonal skills, presentation skills, flexibility, leadership.

- Developing Partner Ecosystems, especially with Start-ups

Experience:

· Introduced AI-enabled platform-based services, consulting, transformation, thought leadership, product management, program management, business transformation projects, as well as the creation of roadmap, revenue generation, digital strategy, business processes, IT architecture advisory, investing, speaking, and blogging

· Developed partner ecosystems, especially with start-ups

· Managed cross-functional delivery teams & functional knowledge in e-commerce, retail & banking

· Led business development & consulting, managed services

· Negotiated contracts & engineered processes to increase revenue

· Conceptualized from idea to product launch

· Applied enterprise architecture towards digitizing organizations

· Designed AI-enabled SaaS platforms

· Managed product lifecycle from concept to GTM

Achievements:

Rinoo has functional domain experience of Enterprise Architecture applied towards Digitizing Organizations along with conceptualization & design of AI enabled SaaS platforms. Product Management and helping customers grow revenue. Specialist with background in Digital Marketing, Unified Communications, E-Commerce, Product Concept to GTM.

· Successfully led the implementation of AI-enabled platform-based services, resulting in a double digit increase in revenue for the company

· Helped structure and negotiate multi-million dollar contracts with major clients, resulting in a double digit increase in revenue

· Led a team of 50+ professionals to design and launch a new product in the market, resulting in a increase in market share

· Developed and implemented a digital marketing strategy that increased customer engagement and also launched Marketing Operations Services as an additional revenue vertical for organization

· Established and maintained strategic partnerships with leading start-ups, resulting in a double digit increase in revenue

Specialties: AI, CX, SaaS, Digital Strategies, Digital Marketing, SEO/SMM, E-Commerce, Transformation Roadmaps, Managed Services, Business Consulting, ITES Sector, Solution Architecture, Project Management, Enterprise Application Integration, Enterprise Systems Implementation & Integration. Rinoo is Head of Digital for ConneQT Business Solutions as well an IIM-Bangalore Alumnus, Masters in Information Technology as well as Masters from D’School and also a PMI Certified Project Management Professional (PMP®) on the board of PMI Pune, a certified TOGAF Enterprise Architect as well as a Certified Business Coach.

Strategist with great respect for people, process & innovation; possess strong decision-making, problem-solving & communication skills to perceive & evaluate alternatives & implement solutions with appropriate rationale.

· Introduced AI-enabled platform-based services, consulting, transformation, thought leadership, product management, program management, business transformation projects, as well as the creation of roadmap, revenue generation, digital strategy, business processes, IT architecture advisory, investing, speaking, and blogging

· Developed partner ecosystems, especially with start-ups

· Managed cross-functional delivery teams & functional knowledge in e-commerce, retail & banking

· Led business development & consulting, managed services

· Negotiated contracts & engineered processes to increase revenue

· Conceptualized from idea to product launch

· Applied enterprise architecture towards digitizing organizations

· Designed AI-enabled SaaS platforms

Managed product lifecycle from concept to GTM

· Successfully led the implementation of AI-enabled platform-based services, resulting in a double digit increase in revenue for the company

· Negotiated multi-million dollar contracts with major clients, resulting in a double digit increase in revenue

· Led a team of 50+ professionals to design and launch a new product in the market, resulting in a double digit increase in market share

· Developed and implemented a digital marketing strategy that increased customer engagement

Established and maintained strategic partnerships with leading start-ups, resulting in a double digit increase in revenue

Professional Development:

- Regularly attends industry conferences and events to stay up-to-date on the latest trends and technologies in the telecommunications and networking industry

- Participates in online training courses to enhance skills in areas such as leadership, product management, and digital marketing

Rinoo is an award winning Technology, Digital and Strategy Leader; with following honors:.

· UBS Transformance - Digital Transformation Leader of the Year Award, Mumbai, 2017

· Annual Business Intelligence & Analytics Summit & Awards April 2019, Mumbai - Business Intelligence Champion of the Year

· Annual Business Intelligence & Analytics Summit & Awards April 2019, Mumbai - Analytics Excellence Award

· Digital Customer Experience Summit & Award April 2019, Mumbai - Leader of Digital Customer Experience Team of the year 2019

· CRM World (June, 2019) – Leader of In-House CRM Team of the Year, Mid-Market CRM Leader, Leader of CRM in Financial Services

· CII DX Awards for Employee Excellence – HR BOT 2021

· CII DX Awards for Service Excellence – CRM 2021

· CX Strategy Summit – 2022 –Award Winner: CX Technology Implementation Partner

· CX Strategy Summit – 2022 –Award Winner: CX Vendor Excellence

ITIL

Rinoo has been conducting & delivering primarily corporate consulting workshops from organization point of view with audience being usually CxO level, e.g.

· Confluence, 2010 – Bharti Airtel – Customer Care & Experience: Industry Trend - (audience size 100+)

· Congruence, 2010 – Bharti Airtel – Contact Center to Context Center Journey – (Audience size 75+)

· Ask The Expert - Avaya, 2010 – Advisory Services – (Audience size 50+)

· CxO Workshop for Telecom Executives – AGC Networks Limited, 2011

· Hosted and Addressed Multi-Ministry Delegation from Government of Uganda, 2011

· Hosted and Addressed Multi-Ministry Delegation from Government of Rwanda, 2012

· Hosted and Addressed Multi-Ministry Delegation from Government of Nigeria, 2012

· Genesys Workshop, India, 2016

· Omni Channel Education Series, India, 2016

· G-Summit - Digital Acceleration with Digital in a Box, India, 2017

· PMI Pune Chapter - Digital Disruption, RPA – Dec, 2019

· What is your CX Transformation Readiness – Genesys + Twimbit Seminar, Nov, 2020

· BPO Innovation 2020 – UBS Forums – Dec, 2020

· CX and Beyond 2021-UBS – Mumbai – Speaker

· UiPath-Automation-day – 2021 – speaker

· BPO Transformation Unleash the potential of Intelligent Conversation Automation – 2021 – Speaker

· The Economic Times BPO Summit 2.0 – 2021 – Speaker

· Trends Reshaping CX in 2022 and Beyond – 2022 – Speaker

· Executive Roundtable -BPO Digital Transformation Impact Talks – 2022 – Speaker

· ACMA ( Western Region) 2nd Digital Summit – 2022 – Speaker

· VERINT-RoundTable – 2022 – Speaker

· BharatConnect-Panelist – 2022 

· BPO Innovation Summit and Awards – 2022 – Keynote Speaker (CNN News18)

· CX Strategy Summit – 2022 – Speaker and Award Winner

· Truecaller-Business-Summit-Mumbai – 2022 - Speaker

· PMI Global Summit, 2022 – Las Vegas – Speaker

Aegis-Grahm-bell-Enterprise-Category-Juror – 2022 - jury panel of Graham Bell awards - https://bellaward.com/jury/