Rintu Kumar
Project Delivery Manager/Key Account Manager in Supply Chain
Kolkata
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Assistant Manager
Flipkart
Kolkata
06.2021 - Current
- Cultivated strong relationships with clients through regular communication and transparent reporting on project status updates, fostering trust and long-term partnerships.
- Actively participated in post-project evaluations to identify opportunities for improvement in future deliveries.
- Improved project delivery efficiency by streamlining processes and implementing best practices in project management.
- Implemented continuous improvement initiatives to identify areas of inefficiency in the project delivery process and develop solutions for optimization.
- Established clear communication channels for stakeholders, ensuring timely updates on project progress and issues resolution.
- Led cross-functional teams to successfully deliver complex projects with multiple dependencies and constraints.
- Managed change requests effectively to minimize impact on the overall project timeline and budget without compromising quality.
- Enhanced customer satisfaction by consistently meeting or exceeding project delivery milestones and quality standards.
- Optimized resource allocation by regularly reviewing team capacity against workload requirements.
Store Business Manager
Air Plaza Retail Holdings Pvt. Ltd
Kolkata
07.2019 - 04.2021
- Achieved consistent revenue growth through strong customer service and staff training initiatives.
- Collaborated with corporate marketing teams on promotional campaigns that drove foot traffic into the store.
- Optimized store layout for better traffic flow, contributing to an enhanced shopping experience for customers.
- Analyzed sales data to identify trends, adjusting marketing strategies accordingly for maximum impact.
- Orchestrated successful seasonal events that attracted new clientele while engaging existing customers.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Store Chief Manager
Spencer's Retail Limited
Kolkata
06.2018 - 06.2019
- Directed marketing efforts leading to increased brand awareness and a growing customer base.
- Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.
- Facilitated change management efforts, successfully guiding the organization through periods of transition while minimizing disruption to operations.
- Monitored competitor activity closely, using insights to devise strategies for maintaining a competitive edge in the industry.
- Established strong relationships with key stakeholders, ensuring timely delivery on projects and customer satisfaction.
- Enhanced company performance by streamlining processes and improving efficiency in daily operations.
- Increased revenue generation by identifying new business opportunities and expanding existing client relationships.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Store Operations Manager
Jubilant Food works Ltd
Kolkata
07.2014 - 07.2018
- Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
- Assisted in budget development and financial tracking, ensuring adherence to established fiscal guidelines and targets.
- Created a positive work environment through effective communication and team-building activities, resulting in high employee retention rates.
- Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
- Addressed customer concerns promptly, fostering a culture of exceptional service that generated repeat business.
- Evaluated sales data and trends to identify opportunities for growth, implementing targeted marketing campaigns accordingly.
- Analyzed competitors'' strategies to adapt our own tactics accordingly, maintaining a competitive edge in the market.
Department Manager
Future Retail Ltd (Foodhall)
New Delhi
02.2013 - 06.2014
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Floor Supervisor
Godrej Nature's Basket
New Delhi
11.2010 - 02.2013
- Oversaw scheduling of employees to ensure optimal coverage during peak hours or promotional events while minimizing labor costs.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Contributed to overall business growth by implementing targeted marketing initiatives that increased foot traffic on the retail floor.
Education
MBA - Business Administration
ISBM University
Raipur 01.2022 - 2024.04
Bachelor of Science - Hospitality Management
Punjab Technical University
Kolkata 07.2007 - 2010.09
12th -
H.D Jain College
Patna 04.2004 - 2006.04
Skills
Schedule Management,Budget Control,Documentation And Reporting,Technology Implementation,Project Team Coordination
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
MBA - Business Administration
ISBM University
01.2022 - 2024.04
Assistant Manager
Flipkart
06.2021 - Current
Store Business Manager
Air Plaza Retail Holdings Pvt. Ltd
07.2019 - 04.2021
Store Chief Manager
Spencer's Retail Limited
06.2018 - 06.2019
Store Operations Manager
Jubilant Food works Ltd
07.2014 - 07.2018
Department Manager
Future Retail Ltd (Foodhall)
02.2013 - 06.2014
Floor Supervisor
Godrej Nature's Basket
11.2010 - 02.2013
Bachelor of Science - Hospitality Management
Punjab Technical University
07.2007 - 2010.09
12th -
H.D Jain College
04.2004 - 2006.04
Training Programs Attended
- FMEA & PPAP
- Change management
- Abnormality Handling
- Lean Manufacturing
- Kaizen
- Pooka yoke at MARUTI
- Yellow belt Training Flipkart
Personal Information
Date of Birth: 06/01/87
Projects
Process Improvement- IPP improvement of 50% by Reducing Steps in moving Prego Large in Disposal
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