Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Riona Sen

Gurugram

Summary

Dynamic Compliance Supervisor at Outbrain India GTC with a proven track record in contract management and process improvement. Expert in data analysis and Salesforce reporting, driving operational efficiency. Recognized for developing training programs and enhancing team performance through effective communication and leadership. Committed to maintaining high compliance standards and delivering actionable insights.

Overview

11
11
years of professional experience

Work History

Compliance Supervisor

Outbrain India GTC
Gurugram
12.2023 - Current
  • Publisher Contract Management: Reviewed and managed publisher contracts to ensure compliance with industry regulations and internal policies.
  • Daily Monitoring: Conducted daily audits of publisher websites to identify compliance issues, ensuring adherence to contractual agreements and regulatory requirements.
  • Process Improvement: Collaborated with the Salesforce team on process improvement projects, enhancing workflows and increasing operational efficiency.
  • Training Development: Created comprehensive training documents and delivered training sessions to internal teams, ensuring effective monitoring and adherence to compliance standards for publishers.
  • Salesforce Reporting: Generated detailed Salesforce reports to track compliance metrics and performance indicators, supporting data-driven decision-making.
  • Payment Reporting: Prepared monthly reports on payments due to publishers, ensuring accuracy and timely processing of transactions.
  • Data Tracking & Analysis: Conducted in-depth data tracking and analysis of publisher history, producing actionable insights and compliance reports.
  • Tool Utilization: Leveraged tools such as Redash, BrowserStack, Hyperproof, and SAP GRC to streamline compliance processes, enhance reporting capabilities, and improve data management.
  • Oversaw full audit lifecycle according to organizational protocol, generating progress and closing reports for leadership and clients.
  • Contributed to large-scale risk assessment initiatives and promoted improved business procedures and controls.
  • Participated in discussions with external auditors regarding compliance matters.
  • Reported any non-compliance findings or potential risks identified during audits or investigations promptly to senior management.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Maintained records of all investigations conducted into alleged violations of applicable laws or regulations.

Sr. Quality Assurance Associate

Amazon Development Centre
India
11.2021 - 11.2023
  • Company Overview: VCC
  • Content Quality Review: Conducted thorough reviews of book content to ensure adherence to established Content Guidelines, maintaining high standards of quality and accuracy in advertising materials.
  • Data Analysis: Analysed performance data to identify trends and patterns, translating findings into actionable rules and recommendations to enhance content quality processes.
  • Issue Escalation Management: Acted as the primary point of contact for team escalations regarding processes, effectively resolving issues and communicating updates to ensure alignment.
  • Documentation Preparation: Developed and maintained comprehensive training documents, Standard Operating Procedures (SOPs), and other essential documentation to support team operations.
  • Reporting: Prepared and distributed weekly process reports to stakeholders, summarizing performance metrics and insights to facilitate informed decision-making.
  • Workflow Monitoring: Oversaw team workflow, managing reassignments and addressing shift-related issues to optimize productivity and team performance.
  • Team Coordination: Led daily stand-ups and updates, fostering open communication and collaboration within the team while addressing any immediate escalations.
  • Root Cause Analysis: Conducted in-depth investigations into quality issues, performing root cause analysis, and recommending viable solutions to prevent recurrence and improve overall processes.
  • Monitored and facilitated bug resolutions to optimize software.
  • Performed manual tests on web-based applications using various browsers.
  • Attended daily stand-up meetings with development teams to review progress on projects.
  • Reviewed existing QA processes to improve efficiency of the development process.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Produced test scripts for new automated software testing rounds.
  • Provided guidance and mentorship to junior Quality Assurance Associates.
  • Conducted root cause analysis for identified issues, ensuring timely resolution of problems.

Intern

Young Minds Education
Kolkata
04.2020 - 06.2020
  • Company Overview: Kolkata
  • Collaboration with NGOs: Successfully reached out to and collaborated with NGOs across over 10 tier-2 cities in India, building partnerships to enhance educational opportunities for underprivileged children.
  • Outreach Initiatives: Contacted various organizations to engage them in initiatives aimed at promoting education and skills building for children in need, expanding the program's reach and impact.
  • Project Development: Developed and implemented virtual projects focused on teaching underprivileged children about the importance of education and women's rights, fostering empowerment and awareness.
  • COVID-19 Awareness Campaigns: Actively participated in spreading awareness about COVID-19 and its associated risks, educating communities on health and safety measures.
  • Interactive Sessions Hosting: Organized and hosted interactive sessions between NGOs and other organizations, facilitating knowledge sharing and collaboration to improve educational outcomes.
  • Kolkata

Intern

Business and Law Faculty
11.2018 - 05.2019
  • Company Overview: ARU Cambridge
  • Skills Workshop Host: Designed and presented workshops focused on enhancing students' professional skills, fostering engagement and participation among peers.
  • Mentorship Program: Collaborated with a top small business owner in the UK, gaining insights and mentorship experience while facilitating knowledge transfer to fellow students.
  • Event Planning: Assisted in planning and organizing departmental events, ensuring smooth execution and promoting student involvement in academic and professional activities.
  • Student Engagement Initiatives: Developed and implemented strategies to enhance student engagement within the faculty, contributing to a vibrant and supportive learning environment.
  • Communication Workshop Ambassador: Served as an ambassador for the ARU Buddy program, promoting effective communication skills among students and facilitating workshops.
  • Training New Recruits: Provided training and support for new interns and recruits, sharing best practices and ensuring they were well-equipped for their roles.
  • ARU Cambridge

Co - Founder

Munchies Pvt. Ltd
Kolkata
08.2014 - 05.2018
  • Company Overview: Kolkata
  • Daily Sales Reporting: Generated and analysed daily sales reports to track performance metrics and inform strategic decisions for business growth.
  • Marketing Strategy: Developed and executed targeted marketing campaigns, leveraging Google and Facebook ads to increase brand visibility and drive customer engagement.
  • Market Trend Research: Conducted thorough research on market trends and consumer preferences, providing actionable insights and improvement suggestions to enhance product offerings.
  • Social Media Management: Managed social media accounts, creating engaging content, and fostering community interaction to build a loyal customer base and promote brand awareness.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
  • Recruited, trained, managed, and evaluated staff.

Education

BSc. - International Business

Anglia Ruskin University
Cambridge

Foundation - Business

Kaplan International College
London

ICSE -

Loreto House School
Kolkata

Certificate - Business

Oxford University Summer School
Oxford

Certificate - Business Strategy

McKinsey Forward Program
Virtual

Skills

  • Compliance Management
  • Quality Assurance
  • Data Analysis
  • Process Improvement
  • Marketing & Sales Strategy
  • Project Management
  • Effective Communication
  • Technical Proficiency (Salesforce, Redash, BrowserStack, Hyperproof, SAP GRC)
  • Team Leadership
  • Contract management
  • Salesforce reporting
  • Documentation preparation

References

References available upon request.

Timeline

Compliance Supervisor

Outbrain India GTC
12.2023 - Current

Sr. Quality Assurance Associate

Amazon Development Centre
11.2021 - 11.2023

Intern

Young Minds Education
04.2020 - 06.2020

Intern

Business and Law Faculty
11.2018 - 05.2019

Co - Founder

Munchies Pvt. Ltd
08.2014 - 05.2018

BSc. - International Business

Anglia Ruskin University

Foundation - Business

Kaplan International College

ICSE -

Loreto House School

Certificate - Business

Oxford University Summer School

Certificate - Business Strategy

McKinsey Forward Program

Similar Profiles

CREATE PROFILE
Riona Sen