RIPAN CHANDRA DUTTA
Resolution Specialist
Kolkata
Summary
Resolution specialist with focus on conflict resolution and problem-solving. Skilled in mediation, negotiation, and communication, ensuring effective solutions and client satisfaction. Strong emphasis on team collaboration and adaptability to changing needs. Known for reliability and achieving results in challenging environments.
Experienced with conflict resolution, focusing on addressing and solving customer complaints. Utilizes strategic problem-solving and mediation techniques to ensure satisfactory outcomes. Track record of effective communication and collaboration, enhancing team cohesion and performance.
Successfully as a holiday team manager for 6 months where I have handled a team of 20 members .
Overview
7
7
years of professional experience
1
1
Certification
1
1
Language
Work History
Resolution Expert
Amazon.in
Kolkata
06.2019 - Current
- Implemented new policies and procedures that resulted in fewer repeat issues and increased client retention rates.
- Managed a high volume of cases, effectively prioritizing tasks to ensure timely resolutions.
- Developed and delivered tailored training programs aimed at equipping staff with the skills necessary to handle complex cases effectively, ultimately contributing towards higher organizational service standards and customer satisfaction levels.
- Trained colleagues on best practices for handling difficult conversations, resulting in improved team performance during challenging interactions.
- Mentored junior team members, enhancing their knowledge and skills in conflict resolution techniques.
- Have handled team of 20 members and conducted weekly audits ,shared feedback,improvement plans,have prepared detailed RCA whenever required.
Education
B. Com. (Hons.) -
West Bengal State University
06-2013
Higher Secondary -
W. B. C. H. S. E.
04-2010
Madhyamik -
W. B. B. S. E.
04-2008
Skills
Innovative ideas and believes in taking initiatives
Powerful oration and actives listening skill
Know the basic sense of computer programmes like MS-WORD, EXCEL etc
Problem-solving abilities
Excellent communication
Leadership development
Accomplishments
- Worked in Holiday Team Manager role
- Worked in the role of subject matter expert
- Have supported multiple domains such as amazon.com,amazon.es,amazon.in,amazon.ae,amazon.eg,amazon.sa as a customer care representivie
Certification
CS executive passed(2015)
Interests
Playing chess, football, watching movies
Timeline
Resolution Expert
Amazon.in
06.2019 - Current
B. Com. (Hons.) -
West Bengal State University
Higher Secondary -
W. B. C. H. S. E.
Madhyamik -
W. B. B. S. E.