Ripan Malakar
Bengaluru
Summary
Results-driven professional with a proven track record in quality assurance within the financial sector. Successfully analyzes data and generates detailed reports while collaborating with cross-functional teams to ensure data accuracy and compliance. Strong understanding of banking operations, financial products, and regulatory standards, supplemented by expertise in the Microsoft Office Suite and data management tools. Committed to leveraging extensive skills to enhance the organization’s dedication to data excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tax Specialist
Paychex IT Solutions India
Bengaluru
09.2022 - Current
- Checked accuracy and completeness of prior year tax documents.
- Managed file organization for accurate tax return documentation.
- Reviewed financial documents to maintain correctness on reported tax data.
- Prepared, reviewed, and filed tax returns for individual clients.
- Guided taxpayers in identifying eligibility for tax credits and deductions.
- Supported the execution of payroll audit procedures.
- Compiled data to produce comprehensive reports on hours worked by department, location, and employee type.
Escalations Specialist
Cogent Eservices Pvt Ltd (Axis Bank)
Bengaluru
03.2019 - 04.2022
- Conducted follow-up calls with customers to ensure satisfactory resolutions were achieved.
- Managed multiple customer accounts simultaneously while providing superior service.
- Interfaced with internal departments to ensure timely resolution of escalated cases.
- Reviewed customer feedback surveys and provided recommendations for improvement.
- Provided weekly updates on open escalations status, successes, challenges, or opportunities for improvement.
Education
B.Tech - Civil Engineering
Tripura Institute of Technology
Agartala, Tripura07-2019
Skills
- Payroll Tax Reporting
- Proficient in Handling Complaints
- Client retention strategies
- Familiarity with KYC and AML Guidelines
- Microsoft Excel (advanced), data visualization tools (eg, Tableau, Power BI)
- Data cleansing, data validation, and data quality checks
- Data modeling, reporting, and dashboarding
- Familiarity with financial products, instruments, and banking operations
- Analytical thinking, problem-solving, attention to detail, communication, collaboration, time management, adaptability
Accomplishments
- Employee of the Month: Recognized for exceptional performance and dedication (Paychex)
- Best Support Award: Supported an entire team of 25 tax specialist in taxation and audits which team's performance and client's experience.
Certification
- Business analytics with excel from Simplilearn
- SQL, Power BI
Languages
Bengali
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Tax Specialist
Paychex IT Solutions India
09.2022 - Current
Escalations Specialist
Cogent Eservices Pvt Ltd (Axis Bank)
03.2019 - 04.2022
B.Tech - Civil Engineering
Tripura Institute of Technology
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