Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Achievements And Awards
Timeline
Generic

Risha Rahna

Kannur

Summary

Detail-oriented and solutions-driven network Engineer with a solid foundation in troubleshooting, diagnosing, and resolving a wide range of technical issues. Known for delivering exceptional customer service while bridging the gap between technical teams and end users. Proficient in identifying root causes, implementing effective solutions, and ensuring minimal downtime. Strong communicator with the ability to explain complex technical concepts to non-technical stakeholders. Committed to enhancing user satisfaction and maintaining high service standards

Overview

3
3
years of professional experience

Work History

Network Engineer

Foray Software Pvt Ltd.
05.2022 - 01.2024


  • Monitoring and managing server networks over global exchanges (London stock exchange group) in real time via tickets, emails and calls.
  • Timely problem solving by Coordinating communications and managing respective tools, track and follow up on requests from all over the world via tickets.
  • Experience on Incident and Service Management.
  • Managing full application stacks from OS up through custom application.
  • Experienced with Linux/Windows system monitoring and analysis.
  • Monitor critical customer accounts using tools like compass and communicate with software development teams and escalate support issues as needed.
  • Monitoring on prem and cloud-based environment (AWS).

Trainee Application Engineer

Ascent staffing solutions prvt ltd.
02.2022 - 05.2022
  • Company Overview: deputed in project Refinitiv under Lseg
  • Managing and monitoring servers and networks of global exchanges in real time via tickets, chats and emails.
  • Coordinate communications, track and follow up on requests from all over the world and provide real time data from global exchanges.


Technical Support Executive

Capsgains Trading Ltd.
10.2020 - 11.2021
  • Worked as a technical and real time analyst.
  • Manage and prioritize our clients to ensure the safety of their investment and day to day trading via calls and emails.
  • Coordinate communications, track and follow up on requests, and provide financial instructions and solutions by tracking day to day trading trends.
  • supported customer in technical aspects in day to day trading via brokerage platform.

Education

Electrical and Electronics Engineering -

College of Engineering Thalassery
Kannur, India
05-2019

Skills

  • Linux and Windows server management
  • Incident management
  • Application skills
  • Networking skills
  • Bigpanda
  • Servicenow
  • Royal ts
  • Putty
  • Communication skills
  • Managerial skills
  • Problem analysis

Languages

English
Hindi
Malayalam

Hobbies and Interests

  • Travelling
  • Cooking
  • Listening to music
  • Surfing through internet

Achievements And Awards

  • Achieved employer of the month awards from Capsgains.
  • Participated in the INTERNATIONAL CONFERENCE organized by BHARATH INSTITUTE OF HIGHER EDUCATION AND RESEARCH.
  • Active member in 'Green Campus' union of college.

Timeline

Network Engineer

Foray Software Pvt Ltd.
05.2022 - 01.2024

Trainee Application Engineer

Ascent staffing solutions prvt ltd.
02.2022 - 05.2022

Technical Support Executive

Capsgains Trading Ltd.
10.2020 - 11.2021

Electrical and Electronics Engineering -

College of Engineering Thalassery

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Risha Rahna