Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rishab Kaul

Summary

Results-driven Business Operations Manager with proven expertise in reporting, data analysis, and implementing process improvements to enhance customer satisfaction and reduce inventory costs. Demonstrated strength in project and vendor management, with a focus on high-quality service delivery. Skilled in leveraging analytics and reporting tools for fraud detection, AML/KYC screening, risk assessment, and suspicious activity monitoring to identify patterns and mitigate risk. Proficient in PEP and Denied Party screening and experienced in using advanced analytics tools to ensure regulatory compliance and operational excellence.

Overview

11
11
years of professional experience

Work History

Manager

Tata Consulting Services
09.2022 - Current
  • Business Operations & Vendor Management: Managed diverse business processes while collaborating with multiple vendors; monitored business functions to ensure compliance with organizational policies, administrative procedures, and regulatory standards.
  • Process Improvement & Documentation: Identified loopholes and implemented process improvements to enhance efficiency and accuracy; created, modified, and maintained multiple SOPs as per business requirements; ensured documentation adhered to retention and compliance policies.
  • Project & Inventory Management: Successfully handled multiple projects with accuracy and on-time deliverables; maintained records of inventory and monthly disposition across business units; introduced new record-keeping techniques for faster, more accurate processing of documents.
  • Data Analysis, Reporting & Financial Operations: Prepared, monitored, and reported on business functions including monthly client payments, invoice processing, and compliance reporting; delivered actionable insights to optimize business operations and ensure financial transparency.
  • Leadership, Training & Cross-Functional Support: Provided training and support to employees, assisted various business functions as needed, and built strong professional relationships with colleagues and clients.

Senior Associate Risk Management

Ernst & Young
09.2021 - 03.2022
  • Client & Business Relationship Management: Reviewed business relationships between EY clients and internal teams; acted as a liaison between business, finance, and other support functions to ensure smooth operations.
  • Compliance & Risk Mitigation: Performed multiple checks, audits, and reviews to identify compliance issues or process gaps; audited requests and agreements to mitigate risk and ensure transactions complied with EY policies.
  • Financial Oversight: Approved funds for business relationships and project requirements while monitoring adherence to internal controls and policies.
  • Policy Implementation & Monitoring: Ensured vendor and business processes aligned with EY policies; supported GDS Risk Management across geographies in monitoring policy and compliance requirements.
  • Stakeholder Collaboration: Worked with multiple stakeholders and cross-functional teams on Risk Management projects; assisted local business functions in completing compliance matters and monitoring overall compliance activities.

Investigator Specialist

Amazon Development Centre India Pvt Ltd
05.2017 - 09.2021
  • AML/KYC Screening & Fraud Detection: Performed manual screening of high-risk buyer and seller accounts flagged by AI; carried out end-to-end KYC checks, document verification, and compliance reviews in line with OFAC, SDN, PEP, and other regulatory guidelines.
  • Risk Monitoring & Investigations: Conducted Suspicious Activity Monitoring, trend analysis, and red-flag reviews to detect money laundering or terrorist financing; prepared findings for SAR submissions and escalated fraudulent accounts for closure.
  • Process Improvement & SOP Development: Assisted in time-and-motion studies, new SOP updates, and tool testing; enhanced monitoring procedures by identifying gaps, incorporating feedback, and optimizing fraud detection workflows.
  • Training & Team Development: Delivered training, mentoring, and supervision for new hires; supported cross-skill training across compliance teams; monitored skill matrices to identify training needs and improve operational performance.
  • Operational Efficiency & Stakeholder Collaboration: Managed multiple queues with accuracy, analyzed fraud patterns to identify fabricated documents, coordinated with stakeholders to improve compliance processes, and worked on ticket escalations to eliminate fraudsters and enhance customer trust.

Team Coach

Concentrix
07.2014 - 04.2017
  • Client & Technical Support: Delivered efficient support to business clients via phone, email, and in-person; installed, configured, and tested software/hardware, ensuring smooth PC functionality and peripheral integration.
  • Vendor & Stakeholder Collaboration: Worked with vendors to repair/replace defective hardware/software; coordinated with management to address client feedback, improve customer experience, and resolve escalations effectively.
  • Escalation & Incident Management: Handled high-level management escalations by preparing detailed summaries, validating documents, and coordinating with incident/problem owners to ensure timely resolution.
  • Process Improvement & Reporting: Collected client insights, performed business process analysis, and maintained escalation reports in Excel; prepared planning documents and written reports to support continuous improvement.
  • Training & Knowledge Sharing: Mentored and motivated new hires on technical processes and tools; provided training to enhance computer literacy, troubleshooting skills, and customer service capabilities.

Education

Bachelor of Technology - Information Technology

MDU University
Gurgaon, Haryana

Skills

  • Business Operations, Process Improvement, Strategic Planning, Project Management, Vendor Management
  • Fraud Detection & Prevention, AML/KYC Screening, Sanctions & Compliance Reporting (US & UK), Regulatory Compliance, Suspicious Activity Monitoring
  • Data Analysis & Reporting, Critical Thinking, Analytical Problem-Solving
  • Employee Training & Development
  • MS Office Suite (Excel, Outlook, Word, PowerPoint), MS SharePoint List, MS Forms, Data Visualization

Accomplishments

  • Enterprise Implementation: Successfully led the Enterprise-wide Single Sign-On (SSO) project with vendor application FileBridge, improving system security and user accessibility.
  • Global SOP Development: Actively contributed to the design and testing of worldwide SOPs, implementing changes to enhance compatibility and strengthen regulatory compliance in screening processes.
  • Tool Testing & Enhancement: Collaborated with Development and Business teams to test new tools (Remus and Paragon); identified bugs, proposed enhancements, and documented user stories to enable user-friendly navigation and automation.
  • Process & Knowledge Management: Designed the Business Relationship Evaluation and Tracking SOP, providing a standardized reference for handling incoming requests across multiple functions and service lines.
  • Mentorship & Training: Mentored and onboarded new team members to achieve performance goals; completed certified trainings in AML and Sanctions to strengthen compliance expertise.

Timeline

Manager

Tata Consulting Services
09.2022 - Current

Senior Associate Risk Management

Ernst & Young
09.2021 - 03.2022

Investigator Specialist

Amazon Development Centre India Pvt Ltd
05.2017 - 09.2021

Team Coach

Concentrix
07.2014 - 04.2017

Bachelor of Technology - Information Technology

MDU University

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Rishab Kaul