Rishab Kumar
Insurance
Gurugram
Summary
A commerce professional with a strong background in analytics, communication, and people management. Specializing in financial services, insurance management, and data analytics. Currently excelling as a Complaint Handler, leveraging expertise in resolving customer concerns and enhancing organizational processes. Passionate about continuous learning and innovation in financial data analytics. A fitness enthusiast with a love for MMA and photography.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Complaints Handler
Allianz Partners
08.2022 - Current
- Enhancing understanding towards policies and laws in Travel Insurance sector, contributing better in field.
- Reviewed and prepared written correspondence to address complex and sensitive customer complaints and inquires.
- Used industry expertise, customer service skills and analytical nature to to develop effective solutions for challenging situations and resolve customer concerns and promote loyalty.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Claims Expert
Allianz Partners
05.2023 - 08.2023
- Maintained comprehensive knowledge of industry regulations, ensuring compliance in all claim handling procedures.
- Continuously updated personal knowledge to provide informed recommendations on claim handling procedures.
Assistance Coordinator
Allianz Partners
08.2022 - 04.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
B.Com (Hons) -
08.2014 - 08.2017
Skills
undefined
Timeline
Claims Expert - Allianz Partners
05.2023 - 08.2023
Assistance Coordinator - Allianz Partners
08.2022 - 04.2023
Complaints Handler - Allianz Partners
08.2022 - Current
Delhi College of Arts And Commerce - B.Com (Hons),
08.2014 - 08.2017
Similar Profiles
JOACHIM MARTIN DAVESSY HENDRYJOACHIM MARTIN DAVESSY HENDRY
Technical Specialist at Allianz PartnersTechnical Specialist at Allianz Partners
Marco OlmeoMarco Olmeo
Central Operations Manager H24 at Allianz PartnersCentral Operations Manager H24 at Allianz Partners
Daljeet SinghDaljeet Singh
Assistant General Manager – RSA Operations at Allianz PartnersAssistant General Manager – RSA Operations at Allianz Partners
Ayami WatanabeAyami Watanabe
Customer Service Representative at Allianz PartnersCustomer Service Representative at Allianz Partners
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture