Hi, I’m
Rishab Mayur
Business Advisor
Telangana,TG
Summary
Technical and Business support professional prepared to address diverse technical challenges. Proven ability to troubleshoot and resolve issues efficiently, ensuring minimal downtime. Known for fostering team collaboration and adapting to evolving needs, with strong analytical and communication skills.
Overview
5
years of professional experience
4
Certifications
Work History
Business Stream Scottish Water Pvt Ltd
Business Advisor
07.2023 - 11.2024
Job overview
- Established credibility as a trusted advisor through consistent delivery of high-quality services that generated tangible results for clients'' businesses.
- Negotiated contracts on behalf of clients, securing favorable terms that supported long-term business objectives.
- Managed diverse portfolios of clientele across various industries, demonstrating adaptability and expertise in addressing unique challenges faced by each organization.
- Created revenue growth plan for fast-growth geographic market.
- Developed strong relationships with clients, ensuring trust and open communication throughout the advisory process.
Tech Mahindra
Complaints Case Associate
08.2020 - 12.2020
Job overview
- Handled customers who are on the verge of reporting their issues to the Ombudsman and ensuring that their issues are resolved by the Complaints Case Associate before they reach out to the Ombudsman.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
Tech Mahindra
Technical Support Associate
02.2020 - 07.2020
Job overview
- Provided technical assistance to clients in resolving issues related to their various electronic devices like Wi-Fi modem, phone, computer, hardware, software, etc.
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
- Provided timely responses to customer inquiries, ensuring a high level of client satisfaction and retention.
- Contributed to a positive work environment by consistently exhibiting a strong work ethic and dedication to customer satisfaction.
Education
Heriot Watt UniversityEdinburgh, Scotland, UK
Master of Science from Constructions Project Management
04.2021 - 06.2023
University Overview
- Graduation with Distinction, [Semester 1 and 2, 2021, 2023]
- Dissertation: The Growth of Green Building in India
St Martins Engineering College Hyderabad, India
Bachelor of Technology from Civil Engineering
04.2001
Skills
Customer Service
undefinedCertification
In Nov 2023, received client appreciations and salary hike
Responsibilities
- Delivered service and support to Business via remote connection/over the internet
- Gathered customer’s information and determined the issue by evaluating and analyzing the symptoms by following standard processes and procedures
- Diagnosed and resolved technical hardware and software issues involving internet connectivity, email, etc.
- Identified and escalated priority issues as and when needed by following the right channel
- Redirected issues to appropriate technicians if the issue is not resolved even after troubleshooting
- Accurately processed and recorded all client issues using a designated tracking software
- Followed up with the customers on the status of issue resolution where necessary
- As a Complaints Case Associate, resolved critical client issues before the client reached out to the Ombudsman
Drawing, Sports enthusiast, running and jogging.
I speak four different languages, which is Hindi, Tamil, Telugu and English.
Timeline
Business Advisor
Business Stream Scottish Water Pvt Ltd
07.2023 - 11.2024
Heriot Watt University
Master of Science from Constructions Project Management
04.2021 - 06.2023
Complaints Case Associate
Tech Mahindra
08.2020 - 12.2020
Technical Support Associate
Tech Mahindra
02.2020 - 07.2020
St Martins Engineering College
Bachelor of Technology from Civil Engineering
04.2001
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