Rishab Razdan
Ghaziabad
Summary
Proven leader in organizational development and sales expertise, I elevated team performance and customer satisfaction at Tech Mahindra by mentoring staff and enhancing service delivery. Skilled in relationship building, I ensure compliance and drive results, showcasing a blend of strategic vision and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Senior Advisor
Tech Mahindra
03.2022 - 10.2023
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Mentored junior advisors, fostering professional development and enhancing overall team performance.
- Provided expert guidance on policy implementation, ensuring compliance with regulatory requirements and reducing potential risks.
Customer Support Executive
FIS Global Solutions
03.2021 - 03.2022
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
No Degree - 12TH
NIOS
New Delhi, IndiaSkills
- Sales expertise
- Organizational Development
- Relationship building and management
Singing
Sufi, Rapping and Song writing
Timeline
Senior Advisor
Tech Mahindra
03.2022 - 10.2023
Customer Support Executive
FIS Global Solutions
03.2021 - 03.2022
No Degree - 12TH
NIOS