Rishabh Agarwal
Mumbai
Summary
Highly skilled professional with around 11 years of work experience driving digital transformations across various industries like Banking, E-Learning, Healthcare. Adept at bridging the business-technology gap through expertise in: Robotic Process Automation (RPA): Leverage RPA tools to streamline workflows and optimize processes, consistently exceeding efficiency targets. (e.g., "Automated 20+ processes, while saving more than 3000+ hours of manual execution time. Has experience working in highly paced environment. Generative AI (Gen-AI): Possess a understanding of Gen-AI solutions, Prompting and their implementation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Consultant
Ernst and Young
08.2021 - Current
- Working as process automation consultant for one of the world's leading Bank (Payments vertical)
- Coordinated with multiple business stakeholders across location
- Documented business parameters (PDD creation, process steps, SLA, FTE involved)
- Acting liaison between Development team and Business
- Created User stories, performed UAT, provided training to business teams / end user
- Conducted internal walk-through sessions with team to understand the process
- Worked as a project coordinator for creating business intelligence reports
- Created monthly, weekly highlight report for upper management
- Achievements: Enhanced process efficiency and reduced process execution time, hence reducing TAT
- Saved more than 2000+ hours of manual efforts and 15+ FTE
- Received client appreciation for delivering the projects with quality and within committed timelines
- Implemented Gen-AI solution as a Project Manager
- Trained user on defining appropriate Prompts, creating Personas for Gen AI solutions
Senior Business Analyst
LearningMate Solutions
04.2021 - 08.2021
- Understood the process and suggested appropriate automation solution
- Documentation of Process flow
- Acted as liaison between business and team
- Displayed the utility solution to Business
Consultant
Datamatics Global Services
10.2019 - 02.2021
- RPA business analyst
- Involved in process assessment, PDD documentation
- Creation of business documents
- SPOC between development team and business for smooth execution of solution
- Achievements: By automating multiple process we were able reduced significant execution time
Senior Software Engineer Quality Assurance
CitiusTech healthcare pvt ltd
12.2017 - 10.2019
- Software manual tester
- Analyzed Requirements to understand the business flow
- Created Test scenarios and cases to thoroughly test the defined requirements
- Perform smoke Testing, sanity Testing, Integration Testing
- Perform Functional Testing, System Testing, System Integration Testing, Regression Testing
Test Analyst
Rave Technologies
07.2016 - 12.2017
- Software manual functional tester
- Executed smoke Testing, sanity Testing, Integration testing, Functional Testing, System Testing, System Integration Testing, Regression Testing
- Create and Executed test scenarios, test cases
- Logged Defects, tracked defects and took it to closure
Software Engineer
Ness Technologies
01.2014 - 07.2016
- Software Manual functional tester
- Analyzing Business Requirements and created test scenarios, test cases and test data
- Performed Sanity Testing, Integration Testing, Functional Testing
- Performed System Testing, System Integration Testing, Regression Testing
- Achievements: Received Spot Award from Client
Education
MBA - Information Management
Jamnalal Bajaj Institute of Management Studies
05-2019
B.E. - Electronics and Telecommunication
Dr. Babasaheb Ambedkar Marathwada University
04-2012
Skills
- Business Analysis
- Process Automation (RPA tools)
- Data Analysis (Power BI, Tableau)
- Gen AI (Business Analyst)
- Prompt Engineering
- Project Management
- MS Office (Word, Excel, Powerpoint)
- Jira
- HP-ALM
- Rally
- Manual Software Testing
Certification
- IT Business Analyst Training from IIBA, EEP (Endorsed Education Provider)
- Certified Scrum Master from Scrum Alliance
- UI Path RPA Business Analyst Foundation
- ISTQB foundation level Certification from Indian Testing foundation
- Certified Scrum Product Owner
- Udemy: Mastering Art of Prompt Engineering
- Udemy: Project Management
Personal Information
- Date of Birth: 09/19/88
- Gender: Male
Timeline
Senior Consultant
Ernst and Young
08.2021 - Current
Senior Business Analyst
LearningMate Solutions
04.2021 - 08.2021
Consultant
Datamatics Global Services
10.2019 - 02.2021
Senior Software Engineer Quality Assurance
CitiusTech healthcare pvt ltd
12.2017 - 10.2019
Test Analyst
Rave Technologies
07.2016 - 12.2017
Software Engineer
Ness Technologies
01.2014 - 07.2016
MBA - Information Management
Jamnalal Bajaj Institute of Management Studies
B.E. - Electronics and Telecommunication
Dr. Babasaheb Ambedkar Marathwada University