Rishabh Angaria
Summary
Experienced business analyst with a passion for creating innovative programs, evaluating and improving business systems. Analytical-minded and creative team player with a strong background in researching, requirement gathering, business analysis, designing and implementing business solutions. Dedicated team player with the ability to effectively communicate with stakeholders. Experienced in managing and completing project tasks while leveraging my software engineering skills. I possess a deep understanding of various analytical tools such as Power BI, Tableau. My experience also includes working as a C# developer which allowed me to gain a deeper understanding of software development. I am a continuous learner, and networking enthusiast, always seeking opportunities for growth & development and I relish a challenge.
Overview
7
7
years of professional experience
Work History
Customer Banking Specialist
Commonwealth Bank
01.2024 - Current
- Serve as the primary point of contact for assigned clients, developing strong relationships built on trust and professionalism.
- Educated clients on digital banking platforms and assisted them with online account setup, mobile banking app navigation, and troubleshooting.
- Act as a liaison between clients and various departments within the bank to coordinate specialized services, such as wealth management, investment advice, or mortgage assistance.
- Address and resolve client concerns, complaints, or issues in a timely and satisfactory manner, demonstrating empathy and professionalism throughout the process.
- Collaborated with other departments such as loan processing and branch operations to ensure seamless service delivery and resolve complex customer issues.
Business Analyst
Department of Customer Service - NSW Govt.
07.2023 - 12.2023
- Coordinated, participated and contributed to 400+ assurance reviews, including interviewing stakeholders, collecting information, reviewing documentation and drafting assurance reports to assess delivery risk and formulate recommendations to support the project/program to get back to green.
- Analyzed complex data sets to generate actionable insights and recommendations, supporting data-driven decision-making and strategy formulation.
- Developed and maintained project documentation, including business requirement documents, process flows, use cases, and test plans.
- Used MS Excel to create pivot tables to generate reports, filter and sort data, apply data validation, and create charts and graphs for visual representation.
- Ensured timely escalation of issues and risks and project change requests. Conduct gap analysis and present a summary of findings.
- Created various dashboards using Power BI and Tableau.
- Developed and optimized SQL queries, stored procedures, and functions to extract and manipulate large datasets, to meet specific business requirements.
Business Analyst
Exilent Systems
01.2023 - 06.2023
- Documenting requirements, specifications, user stories, use cases, implementation guides and release notes.
- Liaising with offshore teams, managers and stakeholders. Generated project status reports using MS Excel and Power BI and created dashboards for reports using PowerBI and Tableau.
- Documented processes and created charts, and wikis in Confluence.
- Jira board planning and management.
- Analysed, reviewed and recommended improvements to existing processes to drive efficiencies in project delivery.
Retail Sales Associate
IGA
11.2021 - 12.2022
- Handled customer-service including POS, sales, and inventory management.
- Built customer loyalty through fostering stronger relationships.
- Continuously monitored and adjusted inventory to optimize customer choice.
- Answering customer questions about products and store policies.
- Ensuring all the products have price tags and putting special tags on some products.
- Performing task like data entry for item registration, price and promotional data.
Software Engineer
Sumati Legal Services Private Limited
04.2018 - 07.2019
- Designing, Developing and maintaining various C#, .Net core, and Windows applications.
- Development using Agile methodologies.
- Working closely with customer service teams, business insight and marketing teams.
- Writing and maintaining Unit and Integration tests.
Software Engineer
Shweta Infosystems Private Limited
06.2017 - 03.2018
- Optimizing, Analysing, Researching and implementing various external software to improve the efficiency and operations of the existing system.
- Providing advice, guidance and consulting clients for software requirements.
- Full database connectivity with authenticated login and user- specific data.
Education
Master of Technology - Enterprise Systems & Business Analytics
Federation University 2019-2021
Bachelor of Engineering - Computer Science And Engineering
Chitkara University 2013-2017
Skills
- Power BI
- Tableau
- Jira board planning
- Confluence
- Analytical Skills
- Requirement gathering
- Drafting reports
- Microsoft Excel
- Microsoft Dynamics 365
- MySQL
- User Acceptance Testing
- C#, Net
- Python
- HTML, CSS
- JavaScript
Soft Skills
- Time management skills
- Multi tasking skill
- Attention to detail
- Strategic planning
- Administration skill
- Team player
Trainings
- Power BI Essential Training
- Excel Essential Training
- SQL Essential Training
- ASP.NET MVC 5 Essential Training
- Python Essential Training
Volunteer experience
ART Gallery Attendant
Ballarat International Foto Biennale
January 2021
Volunteer Driver
Food Relief
Federation University, Ballarat
January 2020
References
Available on request
Timeline
Customer Banking Specialist
Commonwealth Bank
01.2024 - Current
Business Analyst
Department of Customer Service - NSW Govt.
07.2023 - 12.2023
Business Analyst
Exilent Systems
01.2023 - 06.2023
Retail Sales Associate
IGA
11.2021 - 12.2022
Software Engineer
Sumati Legal Services Private Limited
04.2018 - 07.2019
Software Engineer
Shweta Infosystems Private Limited
06.2017 - 03.2018
Master of Technology - Enterprise Systems & Business Analytics
Federation University 2019-2021
Bachelor of Engineering - Computer Science And Engineering
Chitkara University 2013-2017
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