Rishabh Chaudhary
CS- Associate
Ghaziabad
Summary
Knowledgeable and dedicated customer service professional with extensive 3 years experience in different industry . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service (Operations)
Amazon
5 2023 - 11.2023
- Handling online chat of the customers with dual and sometimes three concurrency at one time and resolve the customers queries.
- Six months of contractual experience in the North American region, specializing in live chat and voice blended customer support.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
CS- Associate ( Roblox Gaming)
Ienergizer
05.2022 - 01.2023
- Handling online chats on dual concurrency of the US clients and resolve their problem in given time metrics
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Consistently exceeded performance metrics, demonstrating commitment to outstanding customer care delivery.
- Coordinated timely responses to online customer communication and researched complex issues.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
Customer service agent
Crossroad Private Ltd
06.2020 - 09.2021
- Successfully served in the insurance sector for a year, developing a deep understanding of insurance products, policies, and industry regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Collected premiums on or before effective date of coverage.
Education
BBA - Marketing
Institute of Technology And Science
04.2001 -
High School Diploma -
DAV Public School
Delhi 04.2001 -
Skills
- International Customer Service
- Retail Operations Management
- Multitasking
- Time management abilities
- Microsoft Office
- Quality Control
- Decision-Making
Hobbies and Interests
Wanderlust
Bibliophile
Good in sports like Cricket, volleyball etc
Gym Freak
Timeline
CS- Associate ( Roblox Gaming)
Ienergizer
05.2022 - 01.2023
Customer service agent
Crossroad Private Ltd
06.2020 - 09.2021
BBA - Marketing
Institute of Technology And Science
04.2001 -
High School Diploma -
DAV Public School
04.2001 -
Customer Service (Operations)
Amazon
5 2023 - 11.2023
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