Rishabh Chaudhary
Ghaziabad
Summary
Efficient CS Associate known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service software proficiency, conflict resolution techniques, and effective communication strategies. Excel in active listening, empathy, and problem-solving, ensuring positive outcomes in customer interactions. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service (Operations)
Amazon
Noida
5 2023 - 11.2023
- Handling online escalations of the customers with dual and sometimes three concurrency at one time and resolve the customers queries.
- Six months of contractual experience in the North American region, specializing in live chat and voice blended customer support.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
CS- Associate ( Roblox Gaming)
Ienergizer
Noida
05.2022 - 01.2023
- Handling online escalations on dual concurrency of the US clients and resolve their problem in given time metric
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Consistently exceeded performance metrics, demonstrating commitment to outstanding customer care delivery.
- Coordinated timely responses to online customer communication and researched complex issues.
- Served as a key point of contact for escalated issues, diffusing tension, and ensuring prompt resolution.
- Provided customer service support for inquiries, complaints, and returns.
Customer service agent
Crossroad Private Ltd
Noida
06.2020 - 09.2021
- Successfully served in the insurance sector for a year, developing a deep understanding of insurance products, policies, and industry regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Collected premiums on or before effective date of coverage.
Education
BBA - Marketing
Institute of Technology And Science
Ghaziabad06.2018
High School Diploma -
DAV Public School
Delhi07.2015
Skills
- CSAT
- Retail Operations Management
- Analytical skills
- Negotiation
Certification
- Digital Marketing
- SEO
Timeline
CS- Associate ( Roblox Gaming)
Ienergizer
05.2022 - 01.2023
Customer service agent
Crossroad Private Ltd
06.2020 - 09.2021
Customer Service (Operations)
Amazon
5 2023 - 11.2023
BBA - Marketing
Institute of Technology And Science
High School Diploma -
DAV Public School
Similar Profiles
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
Abdulhalim LarryAbdulhalim Larry
Delivery Driver at AmazonDelivery Driver at Amazon
Arindam SinghArindam Singh
AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.