Zoiper
Rishabh Damelay
Customer Service Executive
Jhansi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Customer Service Executive
Amazon
Bangalore, Karnataka
07.2023 - 06.2025
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering products loyalty and repeat business.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Data Sales Manager
Teleperformance - Indore
01.2023 - 03.2023
- 1.Proven Revenue Growth: Successfully optimized customer engagement and drove revenue growth by implementing data-driven strategies, leading sales teams, and fostering efficient communication channels. 2.Market Understanding: Adept at identifying customer needs and tailoring solutions through a deep understanding of market dynamics, resulting in enhanced customer satisfaction and strong client relationships. 3.Strong Sales Expertise: Demonstrated expertise in sales principles, strategies, and techniques, with a specific focus on chat-based communication channels
- Managed Flagship Device sales with a monthly turnover of $25,000 from US clients, showcasing exceptional sales management skills and contributing to business success.
Customer Service Specialist
Startek - Kolkata
06.2022 - 12.2022
- Customer Engagement Expertise: Demonstrated exceptional customer engagement skills with a diverse customer base, addressing inquiries such as order tracking, product information, payment issues, and returns
- Maintained consistently high standards of professionalism and empathy in all customer interactions.
- Efficient Issue Resolution: Proven track record in quickly identifying and resolving customer issues, including missing package tracking, product defects, and billing discrepancies
- Ensured customer satisfaction through effective issue resolution.
- Comprehensive Product Knowledge: Possessed in-depth knowledge of Flipkart's extensive product offerings, policies, and procedures
- Provided accurate information to customers, aiding them in making informed decisions and enhancing their overall experience.
Immigration Specialist
Ratan Housing Development Ltd - Kanpur
12.2021 - 05.2022
- 1.Comprehensive Immigration Support: Played a vital role in assisting clients with their immigration needs and navigating complex immigration processes at Paul Abraham Immigration Consulting
- Collaborated closely with a team of experienced professionals to provide comprehensive immigration solutions, ensuring compliance with relevant immigration laws and regulations. 2.International Expertise: Worked on the Canada Immigration process with Paul Abraham Immigration Consultant In Canada (PAIC) and handled immigration processes for 135 countries
- Specialized in documentation verification and process analysis during the immigration process, demonstrating expertise in global immigration procedures. 3.Document Management: Prepared and reviewed immigration applications, ensuring accuracy, completeness, and adherence to immigration requirements
- Proficient in compiling supporting documents and evidence to strengthen client cases
- Additionally, excelled in building and managing client relationships, including effective communication and documentation management, as an Immigration Specialist.
Business Incharge
Socialswag Technology Pvt Ltd - Mumbai
01.2022 - 03.2022
- 1.Strategic Sales Leadership: Led the business as the Business Incharge at SocialSwag Technology Pvt Ltd, specializing in the sale of masterclasses courses featuring celebrities and influencers
- Successfully orchestrated sales strategies for these courses, resulting in increased subscriptions and service uptake. 2.Domestic Voice Process Expertise: Proficiently managed the domestic voice process, ensuring seamless execution of subscription plans and services associated with the masterclasses
- Demonstrated a keen understanding of customer needs and preferences in the domestic market, contributing to the business's success. 3.Business Development: Played a pivotal role in business development activities, fostering growth and expansion opportunities for SocialSwag Technology Pvt Ltd
- Leveraged business acumen to identify market trends, establish partnerships, and drive revenue in the competitive landscape.
Process Associate
Droidone Infosol Pvt Ltd - Kanpur
06.2021 - 12.2021
- 1.Worked as a Process Associate at Droidone Infosol Pvt Ltd from June 2021 to December 2021, contributing for a total of 7 months. 2.Specialized in handling the International Sales Process for the USA and Canada during night shifts, demonstrating a strong commitment to delivering results during unconventional hours. 3.Proficiently managed tasks such as sending voice-mails, driving sales, and processing payments, showcasing versatility in handling multiple aspects of the sales process.
Education
Bachelor of commerce -
Bundelkhand University
07.2018 - 05.2021
Skills
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Accomplishments
- Collaborated with the product development team to enhance the data product portfolio based on customer feedback and market trends. Launched three new data products tailored to specific industry needs, resulting in a 40% increase in upsell opportunities and customer retention.
- Foundations of Foresight
- Moreton Bay Regional Council Careers In Tourism: Customer Support
- Customer Relationship Management
- Introduction to M&A Law
- On-Premise Sale
- Computing and Signal Processing in IOT Applications
Projects
Data Sales Expansion Project, 04/2022, 03/2023, Market Expansion Strategy: Developed and executed a comprehensive market expansion strategy, identifying untapped opportunities in emerging markets. Conducted in-depth market research and competitor analysis to fine-tune the approach, resulting in a 30% increase in market penetration within six months.
Sales Team Optimization: Implemented data-driven sales performance metrics and KPIs to improve sales team efficiency. Conducted regular sales training and coaching sessions, leading to a 25% increase in the average deal size and a 15% decrease in the sales cycle duration.
Product Portfolio Enhancement
Software
Crowdstrike
X-Lite
Zoho
Leadsquare
Certification
Client Service Job Simulation
Timeline
Client Service Job Simulation
01-2024
Data Analytics and Visualization Job Simulation
11-2023
Customer Service Executive
Amazon
07.2023 - 06.2025
Data Sales Manager
Teleperformance - Indore
01.2023 - 03.2023
Customer Relationship Management
07-2022
Customer Service Specialist
Startek - Kolkata
06.2022 - 12.2022
Business Incharge
Socialswag Technology Pvt Ltd - Mumbai
01.2022 - 03.2022
Immigration Specialist
Ratan Housing Development Ltd - Kanpur
12.2021 - 05.2022
Process Associate
Droidone Infosol Pvt Ltd - Kanpur
06.2021 - 12.2021
Bachelor of commerce -
Bundelkhand University
07.2018 - 05.2021
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