Rishabh Dias
Dubai
Summary
Results-driven sales management professional with over 6 years of experience in Sales, Aftersales, Customer Service, and Quality. Proven track record of high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excellent communication, negotiation, and problem-solving abilities to achieve sales targets and drive business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and CRM Executive
Maropost India
06.2023 - Current
- Led sales initiatives for Maropost's SaaS platform, providing global clients with cloud-based solutions for Commerce, Marketing, Service, and Payment
- Managed entire SaaS sales cycle, driving business growth by securing high-value contracts with eCommerce, retail, and service-oriented companies
- Demonstrated and sold Maropost’s scalable SaaS products, tailoring solutions for clients at different growth stages.
- Consistently exceeded monthly and quarterly sales targets through extensive product knowledge utilization and addressing customer pain points effectively
- Collaborated with marketing and product teams to align sales strategies with product development, enhancing customer experience and satisfaction
- Managed CRM tools to track and nurture leads, forecast sales, and maintain a robust sales pipeline within the competitive SaaS industry.
- Provided ongoing SaaS support, including onboarding, training, and account management, ensuring client success and driving long-term customer retention.
Sales Executive (Sales and Service)
Dresden Motors
Dubai
01.2024 - 06.2024
- Generated sales for a wide range of luxury and sports vehicles, including GMC, Audi, Ferrari, Lamborghini, Porche, Lexus, and BYD.
- Utilized CRM tools to update inventory and ensure accurate customer record-keeping
- Managed and successfully resolved customer inquiries from customers in the UK, Russia, and GCC regions.
- Managed and improved customer vehicle service experience.
- Collaborated with Importers to develop an Annual Business Plan, Service & Parts Marketing Plan, and operational measures, enhancing business and process performance
- Managed customer satisfaction and retention by implementing high-quality processes and following Service & Parts strategies, policies, and manufacturer guidelines.
- Conduct market analysis and provide recommendations to optimize market potential
- Focused on enhancing customer satisfaction in sales and service roles
- Successfully led end-to-end sales process, encompassing cold calling, requirement analysis, competitive positioning, and overseeing comprehensive demos performed by the delivery team
- Delivering monthly targets with 100% achieve
Executive (Sales and Service)
Honda Motors India
Gurgaon
08.2019 - 12.2022
- In-depth analysis and monitoring of customer voices, understanding consumer behavior, and identifying critical complaints/inquiries trends.
- Increased quarterly sales revenue by 5 million USD.
- Improving after-sales and sales services, and enhancing secondary network performance.
- Developing and implementing CRM communications strategy across EDM, SMS, push notifications, in-app messaging to understand customer behavior and C-sat score across the entire country.
- Managing of all activities related to contact centre ( Customer Interaction Centre) and scheduling agents for Outbound & Inbound Calls, also responding to customer over WhatsApp, Email, social media
- Improving complaint handling skills of the concerned associates through activities of quality and trainings for improving the monthly performance and understanding by doing the gap analysis.
- Studying and Monitoring of the Brand Conversations, such as complaints and inquiries, on Social Sites - Social Media Voice monitoring.
- Weekly meeting with the regional team for the reduction of complaints.
- Preparing and executing a training schedule for newly hired staff to enhance customer service experience and sales performance.
- Monitoring the KPI of the contact center and working towards 100% target achievement.
- Improving dealer profitability tracking by identifying areas of concern in operations.
- Preparing presentation; elaborating weekly trends of Quality, Sales, and customer satisfaction score (CSAT) updates.
- Preparing Customer Satisfaction score depending on monthly Sales and Service offered to customers.
- Review and evaluate parameters of customer acknowledgment by preparing customer feedback strategies.
- Working with the sales and production team to provide customers with the vehicle's availability schedule.
- Registering complaints related to Sales and Service in CRM and arranging the closure with scheduled timeline.
- Coaching and monitoring the quality team to use CRM and to enhance the quality of customer handling by providing weekly trainings, including soft and documentation trainings.
- Sharing CRMRM/Monthly quality report with top management.
- Preparing and designing Dealer CR report, and writing content for CRM.
- Monitoring dealers' performance on a weekly basis, identifying areas of improvement, and sharing them with the concerned zonal CR team.
- Completed ISO 9001 audits for customer service and call center activities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Senior Associate (Sales and Service)
Fiserv India
Gurgaon
02.2018 - 12.2018
- Managed customer records to ensure accuracy and delivered precise product information.
- Successfully used Salesforce to implement and convert Digital Leads into Sales leads, facilitating their seamless forwarding to the Dealer Network.
- Supported customers in managing documentation while maintaining strong connections with existing clientele
- Converted potential customers into current customers by providing detailed product explanations and highlighting benefits, while also presenting flexible payment options.
- Generated sales by calling customers worldwide in countries such as the US, Europe, Canada, and UAE.
- Specialized in the sale of Chevrolet, Ford, and GMC vehicles.
Process Advisor (Sales and Marketing)
Barclays Shared services
08.2017 - 11.2017
Customer Care Executive
Bio-Trust Nutrition Inc.
07.2016 - 03.2017
Education
Certificate - Sales, Merchandising, And Marketing
Udemy
Sales And Digital Marketing07-2022
Bachelors in Communication & Marketing -
P.G Govt. College (Kurukshetra University)
01.2015
Skills
- Marketing automation
- Customer Support
- Campaign Management
- Data-driven decision-making
- Customer Segmentation
- Customer Retention Strategies
- Sales Planning
- Client Relationship Management
- Service Scheduling
- Quality Standards
- Sales and Marketing
- Database Management
- Salesforce CRM Software
- B2B Sales
- Quality Assurance
Certification
Digital Marketing - Lead Generation & Sales Conversion Course, Udemy
Phone
+919205561637, +971503008450
Personal Information
- Father's Name: Mr. Oswald Ambrosio Dias
- Date of Birth: 09/15/93
- Gender: Male
Languages
English
First Language
Hindi
Proficient (C2)
C2
Urdu
Beginner (A1)
A1
Arabic
Beginner (A1)
A1
Accomplishments
- Recognized for outstanding sales performance, consistently exceeding targets, and delivering exceptional customer service. Contributed to the dealership’s success by driving high customer satisfaction and repeat business.
References
References available upon request.
Timeline
Sales Executive (Sales and Service)
Dresden Motors
01.2024 - 06.2024
Sales and CRM Executive
Maropost India
06.2023 - Current
Executive (Sales and Service)
Honda Motors India
08.2019 - 12.2022
Senior Associate (Sales and Service)
Fiserv India
02.2018 - 12.2018
Process Advisor (Sales and Marketing)
Barclays Shared services
08.2017 - 11.2017
Customer Care Executive
Bio-Trust Nutrition Inc.
07.2016 - 03.2017
Certificate - Sales, Merchandising, And Marketing
Udemy
Bachelors in Communication & Marketing -
P.G Govt. College (Kurukshetra University)
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