Rishabh Jain
Timmins
Summary
Passionate about learning business concepts and handling business projects, committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Client Service Associate
Taskus IN
Indore
08.2022 - 12.2022
- Represented the DoorDash brand and engaged with customers through live chat.
- Analyzed customer concerns and provided effective solutions.
- Maintained a positive brand image through interactions and ensured customer satisfaction.
- Worked collaboratively with team members to address complex issues.
Seller Support Associate
Amazon India
Indore
01.2022 - 04.2022
- Assist sellers with navigating the Amazon platform and resolving issues.
- Provided timely and accurate operational support to Merchants selling on the Amazon.
- Maintained a high level of customer satisfaction through effective communication and resolution of issues.
- Contributed to the improvement of seller support processes and procedures.
Education
Project Management
Northern College
Timmins, Canada05-2024
Information Systems Business Analysis
Northern College
Timmins, Canada08-2023
Bachelor of Science - Computer Science
School of Computer Science, DAVV
Indore05-2019
Skills
- Proficient in Java, C, HTML, MS Powerpoint and MS Excel etc
- Knowledge on Project Management, Scheduling, Planning & Leadership
- Capable of Procurement & Contract Management
- Learned Database Management
- Proficient on Computer Applications for Business&Tech
- Project Risk Management
Projects Undertaken
Major Project – Made City Bus Transport Website
- Developed a fully functional website using HTML and CSS.
- Hosted the website on a local Apache server for accessibility.
- Provided features for passengers to track bus locations and timings.
- Included information on bus routes and nearby attractions in Indore.
- Integrated online payment options for bus pass purchase and renewal.
- Supported payment methods via credit card or QR code scanning.
Minor Project – Inventory Management
- Implemented inventory management system using C++
- Utilized a local database for data storage.
- Developed Inventory Management and billing program.
- Provided functionalities to manage inventory, add/delete items, and generate customer bills.
- Implemented automatic stock refill notifications for the owner's convenience.
Timeline
Client Service Associate
Taskus IN
08.2022 - 12.2022
Seller Support Associate
Amazon India
01.2022 - 04.2022
Project Management
Northern College
Information Systems Business Analysis
Northern College
Bachelor of Science - Computer Science
School of Computer Science, DAVV
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