RISHABH JAIN
SENIOR MANAGER BANKING
Noida
Summary
Accomplished Banker with a proven track record of 15 years in renowned and prestigious Public Sector Banks working at multiple locations ranging from rural, semi-urban, urban and metro. Excelled in driving revenue growth and enhancing client relationships through strategic planning and effective sales management. Skilled in team supervision and financial analysis, achieving significant improvements in customer satisfaction and branch performance.
Overview
15
15
years of professional experience
Work History
Senior Branch Manager
Indian Bank
08.2021 - Current
- Posted as Senior Branch Manager at Indian Bank, Meerut Development Authority branch categorized as Urban Centre.
- Grew total branch business from Rs.443.00 Crs to Rs.955.00 Crs in two years of taking charge.
- Successfully handled major clients like Meerut Development Authority and Sugar Cane Cooperative Society by forging strong and long term interpersonal relationships and connections.
- Facilitated schemes of Meerut Development Authority for development of infrastructure in Meerut consisting of both residential and commercial properties by providing financial assistance.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- 0Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Senior Branch Manager
Indian Bank
08.2017 - 07.2021
- Promoted and posted as Senior Branch Manager in NCR Area (Urban Centre).
- Grew total branch business from Rs.45.00 Crs Lacs to Rs.105.00 Crs in three years and eventually to Rs.200.00 Crs after merger.
- Successfully merged two branches after Government amalgamation of Indian Bank with Allahabad Bank.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Zonal Credit Manager
Allahabad Bank
07.2016 - 06.2017
- Posted at Controlling Office, Agra and handling credit proposals forwarded by more then 60 branches above Rs.200.00 Lacs.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Assessed loan portfolios for compliance with underwriting policies.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively and efficiently in fast-paced environments alongwith Higher Authorities.
- Maintained effective communication with the different branches for completion of different tasks and achieving targets.
- Handled and supervised yearly stock audits and statutory audit by Central Auditors.
Branch Manager
Allahabad Bank
08.2015 - 06.2016
- Promoted as first time Branch Head in just four years of service.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Analyzed business processes to identify cost savings and operational efficiencies.
Assistant Manager
Allahabad Bank
08.2014 - 07.2015
- Posted at specialized Cheque Clearing Hub encompassing both inward and outward cheque clearing modules.
- Successfully handled 18000 to 20000 cheques each day including high value ones along with team from the whole Northern Region of the Bank.
- Worked on testing, introducing and successful implementation of new software for outward clearing cheques in the Bank.
Probitionary Officer
Allahabad Bank
08.2011 - 06.2014
- Joined Allahabad Bank as a PO after clearing Pan India competitive exam.
- Posted in rural branch as mandated by Bank policy to train and learn about Bank policies at grassroots level.
- Handled overall branch operations as second in charge after Branch Manager.
- Oversaw cash management processes, ensuring accurate recordkeeping and timely reconciliation of transactions for audit purposes.
- Managed daily bank activities for optimal performance, ensuring timely completion of tasks and customer satisfaction.
- Continuously analyzed operational performance data to identify trends, optimizing processes as needed for increased productivity and customer satisfaction.
- Maintained compliance with banking regulations, implementing policy changes as necessary to ensure adherence to industry standards.
- Contributed to the development and implementation of new products or services that enhanced the bank''s offerings and attracted new customers.
- Enhanced customer experience, addressing inquiries and resolving issues swiftly to maintain a high level of client satisfaction.
- Championed internal audits proactively identifying discrepancies before external audits, maintaining a strong record of compliance and reducing the risk of penalties.
- Originated, reviewed, processed, closed, and administered customer loan proposals mainly focusing on agriculture loans like Kisan Credit Cards (KCC) and Tractor loans.
Assistant
State Bank of Patiala
09.2009 - 07.2011
- Handled opening of new branches, scouting new viable locations as per RBI guidelines.
- Handled technical and financial bids relating to contracts for building infrastructure of branches.
- Assisted and worked closely with Higher Executives for achievement of organizational goals.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently.
- Handled yearly Statuatory Audits by Central Auditors/ Chartered Accountants at Zonal Office.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Enhanced communication between Zonal Office and different branches through proactive coordination to complete different tasks.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
Education
Certification in Banking & Finance - Finance
IIM CALCUTTA
KOLKATA 04.2001 -
JAIIB Certification - Banking & Finance
IIBF
Delhi, India 04.2001 -
Bachelor of Commerce (Hons) - Commerce
Delhi University
South Campus, Delhi, India 04.2001 -
High School -
Somerville School
Noida 04.2001 -
Skills
Mobilisation and Development of Business and Client acquisition
Marketing and Sales of Products and Services
Staff Development and Supervision
Customer Relationship Management
Strategic Planning
Financial and Risk Analysis
Conflict Resolution
Revenue Generation
Accomplishments
- Grew business of Indian Bank, MDA branch by 112% in just two years after taking charge.
- Repeatedly received recognition from superiors for exemplary performance and excellence in service.
- Played major role in testing and successful introduction of new Outward Cheque Clearing software across the whole Bank.
- Successfully handled major clients like Meerut Development Authority, Cane Cooperative Society and Simbhaoli Distilleries Pvt Ltd.
Languages
English
Hindi
Timeline
Senior Branch Manager
Indian Bank
08.2021 - Current
Senior Branch Manager
Indian Bank
08.2017 - 07.2021
Zonal Credit Manager
Allahabad Bank
07.2016 - 06.2017
Branch Manager
Allahabad Bank
08.2015 - 06.2016
Assistant Manager
Allahabad Bank
08.2014 - 07.2015
Probitionary Officer
Allahabad Bank
08.2011 - 06.2014
Assistant
State Bank of Patiala
09.2009 - 07.2011
Certification in Banking & Finance - Finance
IIM CALCUTTA
04.2001 -
JAIIB Certification - Banking & Finance
IIBF
04.2001 -
Bachelor of Commerce (Hons) - Commerce
Delhi University
04.2001 -
High School -
Somerville School
04.2001 -