Summary
Overview
Work History
Education
Certification
Timeline
Skills
Hi, I’m

Rishabh Jain

Salesforce Consultant
Gurgaon

Summary

An experienced IT professional with 5 Years of industry experience, including 3 years of specialized experience in Salesforce development and administration. Skilled in configuring and optimizing Salesforce Service Cloud features, including case management, knowledge base, and social customer service, to enhance customer experience and streamline support processes. Proficient in developing and implementing custom solutions using Apex, Visualforce, and Lightning Web Components (LWC).

Overview

6
years of professional experience
7
years of post-secondary education
5
Certificates

Work History

NTT Data

Digital Engineering Senior Engineer
09.2023 - Current

Job overview

  • Increased Salesforce adoption by developing and implementing customized solutions for clients.
  • Championed agile methodologies throughout project lifecycles leading to increased flexibility adapting to evolving client requirements and priorities.
  • Achieved time savings for clients by automating repetitive tasks using Apex triggers and Visualforce pages.
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Enhanced user experience by designing and implementing custom Salesforce solutions.
  • Developed customized reports and dashboards for various departments, enabling better decision making.
  • Managed over a team of 25+ working professionals

Apisero

Senior Software Engineer
06.2021 - 09.2023

Job overview

  • Designed and implemented custom Salesforce solutions using Apex, Visualforce, and Lightning Web Components to meet business needs and improve system functionality.
  • Administered Salesforce orgs, including user management, security, data management, and system configuration, to ensure optimal performance and compliance.
  • Configured Service Cloud features, including case management, knowledge base, and social customer service, to improve customer experience and streamline support processes.
  • Developed and maintained technical documentation, including system design, code documentation, and test plans, to ensure effective communication and collaboration with team members and stakeholders.
  • Provided end-user training and support to ensure successful adoption and use of Salesforce solutions, and collaborated with cross-functional teams to gather requirements and identify areas for improvement.

Wipro Technologies

Project Engineer
07.2018 - 07.2020

Job overview

  • Provided technical support for Java applications and resolved issues.
  • Collaborated with teams to develop and implement solutions for optimal performance.
  • Maintained accurate documentation of technical issues and updates.

Education

IIIT
Banglore

P.G. Diploma in Data Science from Data Engineering
06.2020 - 06.2021

University Overview

GLA University
Mathura, India

Bachelor of Technology from Computer Science And Engineering
08.2014 - 06.2018

University Overview

Gyan Sthali Academy
Etawah

12 from PCM
04.2012 - 05.2013

University Overview

Gyan Sthali Academy
Etawah

10th from PCMB
04.2010 - 05.2011

University Overview

Certification

Salesforce Certified Administrator

Timeline

Digital Engineering Senior Engineer
NTT Data
09.2023 - Current
Senior Software Engineer
Apisero
06.2021 - 09.2023
IIIT
P.G. Diploma in Data Science from Data Engineering
06.2020 - 06.2021
Project Engineer
Wipro Technologies
07.2018 - 07.2020
GLA University
Bachelor of Technology from Computer Science And Engineering
08.2014 - 06.2018
Gyan Sthali Academy
12 from PCM
04.2012 - 05.2013
Gyan Sthali Academy
10th from PCMB
04.2010 - 05.2011

Skills

Apex

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