Rishabh Kanda
Calgary
Summary
Dependable worker with experience in the transportation industry. Proven track record of successfully completing on-time deliveries while maintaining a safe and efficient working environment. Excellent problem-solving skills and an unwavering commitment to customer service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Long Haul Truck Driver
Bison Transport
Calgary
04.2024 - Current
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Customer Service Representative
Searoadline Transportaion
Calgary
03.2023 - 03.2024
- Handled customer inquiries with precision, focusing on satisfaction and loyalty improvement.
- Engaged with cross-functional teams to refine and streamline internal communication strategies.
- Analyzed service interactions to verify compliance with quality standards and identify areas for improvement.
- Conducted workshops to educate new representatives on essential company policies and effective customer service practices.
Delivery Driver
BALTIC DELIVERY
Halifax, NS, Canada
10.2021 - 02.2023
- Kept detailed mileage and fuel reports to track overall fuel costs
- Delivered packages to customer doorsteps and business offices
- Loaded truck and properly secured items to prevent damage for deliveries
- Completed on-time deliveries by choosing best and most efficient routes
- Inspected load security and checked for damages
- Kept detailed records of deliveries and money received from customers
- Loaded and unloaded various delivery vehicles with correct order and balancing
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations
Shift Supervisor
Subway
Windsor,ns
08.2020 - 10.2022
- Directed daily workflows while enforcing health and safety compliance protocols.
- Guided new staff through comprehensive training on operational procedures and best practices in customer service.
- Monitored and adjusted inventory levels, employing best practices in stock rotation to enhance efficiency and reduce waste.
- Designed and launched promotional initiatives that effectively boosted sales and strengthened customer engagement.
- Streamlined teamwork to enhance operational efficiency and ensure timely service during peak hours.
Education
DIPLOMA - COMPUTER SYSTEM NETWORKING TECHNICIAN
Canadore College of Applied Arts And Technology
North Bay, ON01.2019
Skills
- Reading Comprehension
- Dispatch
- Collaboration
- Order Accuracy
- Secure Loads
- Safety
- Safe Vehicle Operations
- Customer service
- Active listening
- Critical thinking
Certification
Class 1 license
Timeline
Long Haul Truck Driver
Bison Transport
04.2024 - Current
Customer Service Representative
Searoadline Transportaion
03.2023 - 03.2024
Delivery Driver
BALTIC DELIVERY
10.2021 - 02.2023
Shift Supervisor
Subway
08.2020 - 10.2022
DIPLOMA - COMPUTER SYSTEM NETWORKING TECHNICIAN
Canadore College of Applied Arts And Technology