RISHABH KHARE
JABALPUR
Summary
Resourceful Customer Service Executive known for exceptional productivity and efficient task completion. Specialize in conflict resolution, customer relationship management, and effective communication. Excel in active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Airvincible
INDORE
01.2024 - 06.2024
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Responded promptly to emails sent by customers seeking assistance.
- Prepared detailed reports of daily activities for management review.
- Ensured that all customer queries were handled quickly and professionally.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Delivery Associate
SWIGGY
JABALPUR
04.2022 - 12.2023
- Delivered packages safely and timely to designated addresses within assigned territory.
- Adhered to all safety policies and procedures while operating a commercial vehicle.
Customer Service Associate
TECHNOTASK BUSINESS SOLUTIONS
bhopal
06.2021 - 11.2021
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests.
ONBOARDING
ola
jabalpur
01.2020 - 04.2020
- Reviewed onboarding processes regularly, identifying and correcting deficiencies
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes
- Worked closely with new hires, answering.
Computer Operator
SAI SECURITY SERVICES
jabalpur
04.2018 - 11.2019
- Complied with data entry quotients to support time-sensitive project input milestones
- Changed and replaced backup tapes regularly and performed detailed server backups
- Revised and reviewed material lists, drawings and specifications.
- Performed data entry tasks, including updating customer information in databases.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
Computer Operator
adhartal cyber zone
jabalpur
01.2014 - 03.2018
- Complied with data entry quotients to support time-sensitive project input milestones
- Changed and replaced backup tapes regularly and performed detailed server backups
- Revised and reviewed material lists, drawings and specifications.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
Computer Data Entry Operator
JOURNEY PLANNER
jabalpur
03.2013 - 12.2014
- Completed data entry tasks with accuracy and efficiency
- Sorted documents and maintained organized filing process.
Education
Diploma in Engineering -
govt polytechnic college jabalpur
05.2021
higher secondary -
st xavier high school
05.2014
Skills
- Pc packages
- Online work
- Issue Escalation
- Customer Relationship Management
- Customer queries
- Team Collaboration
Certification
Bharat Ratna Bhim Rao Ambedkar Institute of Telecom Training (optical fiber)
Maritalstatus
Single
Nickname
RK
Personal Information
- Date of Birth: 08/08/95
- Gender: Male
Hobbies and Interests
music
Languages
English
First Language
Timeline
Customer Service Executive
Airvincible
01.2024 - 06.2024
Delivery Associate
SWIGGY
04.2022 - 12.2023
Customer Service Associate
TECHNOTASK BUSINESS SOLUTIONS
06.2021 - 11.2021
ONBOARDING
ola
01.2020 - 04.2020
Computer Operator
SAI SECURITY SERVICES
04.2018 - 11.2019
Computer Operator
adhartal cyber zone
01.2014 - 03.2018
Computer Data Entry Operator
JOURNEY PLANNER
03.2013 - 12.2014
Diploma in Engineering -
govt polytechnic college jabalpur
higher secondary -
st xavier high school