NEERAJ KUMAR
Backend Process
Plot-222-223,Pandav Nagar,Ghaziabad
Summary
I would like to be in an organization, which is driven by ethics, positive attitude, dedication; seeking challenges where my educational potential meets the needs of the industry and to work with sincerity and to prove my ability and knowledge in my workplace. To gain experience from work, formulate and implement of problem solving techniques in order to contribute in generation of revenues.
Overview
10
10
years of professional experience
1
1
Language
Work History
Backend Process
TeamLease Services Ltd
10.2023 - Current
- Handling a Service Team
- Engineers briefing for better service in field in daily morning before start working
- Service Request & Installation completing within SLA
- Keeping control on mailing coordination
- Ensure to achieve given task from corporate.
- Monitoring and controlling the SLA,Repeat,ROP and QMS
Senior Co-ordinator
Dish Infra Services Private Limited
3 2018 - 09.2023
- Handling a Service Team of 15 Nos
- Technicians at Service Centre
- Technicians briefing for better service in field in daily morning before start working
- Service call assigning & completing within SLA
- Keeping control on mailing coordination
- Ensure to achieve given task from corporate i.e., BSP (Box Service Plan), CSAT (Customer Satisfaction), WATCHO
- Monitoring and controlling the TAT, GART, 24 hrs.
Co-ordinator
Dish TV India Ltd
02.2017 - 02.2018
- Handled a team of 10 Nos
- Technicians at Service Centre
- Experience of handling channel partners
- Technicians briefing for better service in field in daily morning before start working
- Service call assigning & completing within SLA
- Keeping control on mailing coordination
- Ensure to achieve given task from corporate i.e, BSP (Box Service Plan), CSAT (Customer Satisfaction), WATCHO (Mobile application)
- Monitoring and controlling the TAT, GART, 24 hrs.
Quality Supervisor
NAPINO AUTO & ELECTRONICS LTD
01.2015 - 10.2016
- A team of 20 members handling
- Material related inspection, verification & quality control.
Education
Diploma in Mechanical Engineering. - Mechanical Engineering
Krishna Institute of Technology
Moradabad, India 04.2001 -
Intermediate - PCM
K.M Inter College
Dhampur, India 04.2001 -
High School -
D.V.M High School
Nagina 04.2001 -
Skills
Flexible to work hard in any kind of environment, good communication and personal skills
Good understanding, Problem solving and fast decisive
Speed and accuracy
Strong educational background
Strong working knowledge of Service Centre Operation
Knowledge of computer application such as Ms Word/ Excel, Internet & Working knowledge of CRM/ MMS & CARE (Software of SAP)
Academicrecord
- Diploma in Mechanical Engineering.
- 12th Passed from UP Board in 2010.
- 10th Passed from UP Board in 2008.
Personal Information
- Father's Name: Sh. Kapish Kumar
- Date of Birth: 01/01/93
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Backend Process
TeamLease Services Ltd
10.2023 - Current
Co-ordinator
Dish TV India Ltd
02.2017 - 02.2018
Quality Supervisor
NAPINO AUTO & ELECTRONICS LTD
01.2015 - 10.2016
Diploma in Mechanical Engineering. - Mechanical Engineering
Krishna Institute of Technology
04.2001 -
Intermediate - PCM
K.M Inter College
04.2001 -
High School -
D.V.M High School
04.2001 -
Senior Co-ordinator
Dish Infra Services Private Limited
3 2018 - 09.2023
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