Summary
Overview
Work History
Education
Skills
Academicrecord
Personal Information
Timeline
Generic

NEERAJ KUMAR

Backend Process
Plot-222-223,Pandav Nagar,Ghaziabad

Summary

I would like to be in an organization, which is driven by ethics, positive attitude, dedication; seeking challenges where my educational potential meets the needs of the industry and to work with sincerity and to prove my ability and knowledge in my workplace. To gain experience from work, formulate and implement of problem solving techniques in order to contribute in generation of revenues.

Overview

10
10
years of professional experience
1
1
Language

Work History

Backend Process

TeamLease Services Ltd
10.2023 - Current
  • Handling a Service Team
  • Engineers briefing for better service in field in daily morning before start working
  • Service Request & Installation completing within SLA
  • Keeping control on mailing coordination
  • Ensure to achieve given task from corporate.
  • Monitoring and controlling the SLA,Repeat,ROP and QMS

Senior Co-ordinator

Dish Infra Services Private Limited
3 2018 - 09.2023
  • Handling a Service Team of 15 Nos
  • Technicians at Service Centre
  • Technicians briefing for better service in field in daily morning before start working
  • Service call assigning & completing within SLA
  • Keeping control on mailing coordination
  • Ensure to achieve given task from corporate i.e., BSP (Box Service Plan), CSAT (Customer Satisfaction), WATCHO
  • Monitoring and controlling the TAT, GART, 24 hrs.

Co-ordinator

Dish TV India Ltd
02.2017 - 02.2018
  • Handled a team of 10 Nos
  • Technicians at Service Centre
  • Experience of handling channel partners
  • Technicians briefing for better service in field in daily morning before start working
  • Service call assigning & completing within SLA
  • Keeping control on mailing coordination
  • Ensure to achieve given task from corporate i.e, BSP (Box Service Plan), CSAT (Customer Satisfaction), WATCHO (Mobile application)
  • Monitoring and controlling the TAT, GART, 24 hrs.

Quality Supervisor

NAPINO AUTO & ELECTRONICS LTD
01.2015 - 10.2016
  • A team of 20 members handling
  • Material related inspection, verification & quality control.

Education

Diploma in Mechanical Engineering. - Mechanical Engineering

Krishna Institute of Technology
Moradabad, India
04.2001 -

Intermediate - PCM

K.M Inter College
Dhampur, India
04.2001 -

High School -

D.V.M High School
Nagina
04.2001 -

Skills

    Flexible to work hard in any kind of environment, good communication and personal skills

    Good understanding, Problem solving and fast decisive

    Speed and accuracy

    Strong educational background

    Strong working knowledge of Service Centre Operation

    Knowledge of computer application such as Ms Word/ Excel, Internet & Working knowledge of CRM/ MMS & CARE (Software of SAP)

Academicrecord

  • Diploma in Mechanical Engineering.
  • 12th Passed from UP Board in 2010.
  • 10th Passed from UP Board in 2008.

Personal Information

  • Father's Name: Sh. Kapish Kumar
  • Date of Birth: 01/01/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Backend Process

TeamLease Services Ltd
10.2023 - Current

Co-ordinator

Dish TV India Ltd
02.2017 - 02.2018

Quality Supervisor

NAPINO AUTO & ELECTRONICS LTD
01.2015 - 10.2016

Diploma in Mechanical Engineering. - Mechanical Engineering

Krishna Institute of Technology
04.2001 -

Intermediate - PCM

K.M Inter College
04.2001 -

High School -

D.V.M High School
04.2001 -

Senior Co-ordinator

Dish Infra Services Private Limited
3 2018 - 09.2023
NEERAJ KUMARBackend Process