Rishabh Mehta
Hotelier
Delhi
Summary
A dedicated and results-oriented hospitality professional, with foundational experience in front office operations at esteemed properties like The Lalit New Delhi, Radisson Blu Dwarka, and Goa Marriott Resorts and Spa. Passionate about creating positive guest experiences and contributing to team success.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
SN GSA (Senior Guest Service Associate)
The LaLiT New Delhi
Delhi
01.2024 - Current
- Responsible for overseeing daily front office operations, ensuring smooth check-ins and check-outs with a focus on exceptional guest experiences.
- Handling guest inquiries, requests, and concerns promptly and professionally, aiming for swift resolution and guest satisfaction.
- Managing high balances, ensuring accurate billing and payment processing.
- Assisting with shift and day planning, ensuring operational smoothness and timely completion of closing procedures.
- Day closing, reconciling of accounts (e.g., BTC, Credit Cards, TA Vouchers), batch closing, and liaising with accounts for timely invoice delivery.
- Ensuring adherence to company guidelines, standards, and government regulations (e.g., A&D, C Forms, Foreign National Reporting).
- Sorting HK discrepancies (DND, NLO, Scanty baggage, sleep out process) and assisting concierge services.
- Handling Room Controlling tasks and optimizing room assignments.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
GSA (Guest Service Associate)
Radisson Blu Dwarka
07.2023 - 12.2023
- Managed all aspects of guest check-in and check-out procedures at the reception.
- Handled guest calls, providing information, and addressing service requests efficiently.
- Assisted in maintaining accurate guest records and processing payments.
- Contributed to a positive and welcoming atmosphere for all guests.
- Supported senior staff in daily front office tasks and reporting.
Front Office Intern
Goa Marriott Resorts and Spa
01.2023 - 06.2023
- Gained hands-on experience in various aspects of front office operations, including guest registration, check-out, and cashiering.
- Assisted in managing guest reservations and inquiries, providing information about hotel services and local attractions.
- Shadowed senior front office staff and learned procedures for handling guest complaints and special requests.
- Observed and supported concierge services, room assignments, and inter-departmental coordination.
- Contributed to maintaining a high standard of guest service and operational efficiency.
Education
Bachelor of Science - Hospitality & Hotel Administration
IHM Kufri Shimla
Himachal Pradesh 05.2020 - 05.2023
Skills
- Front Desk Operations
- Guest Relations
- Service Excellence
- Problem Resolution
- Billing Reconciliation
- PMs
- PCVs
- Cash Outs Handling
- Room Controlling
- Reservations Management
- Shift Operations
- Closing Procedures
- Knowledge of A&D
- C Forms
- Foreign National Reporting
- Team Collaboration
- Complaint handling
- Guest relations
Professional Highlights
- Consistently focused on optimizing front office processes to enhance guest satisfaction and operational flow.
- Actively contributed to positive guest experiences, leading to favorable feedback.
- Quickly adapted to different hotel environments and systems, demonstrating flexibility and a fast learning curve.
- Eager to contribute to revenue generation through upselling and efficient service.
Timeline
SN GSA (Senior Guest Service Associate)
The LaLiT New Delhi
01.2024 - Current
GSA (Guest Service Associate)
Radisson Blu Dwarka
07.2023 - 12.2023
Front Office Intern
Goa Marriott Resorts and Spa
01.2023 - 06.2023
Bachelor of Science - Hospitality & Hotel Administration
IHM Kufri Shimla
05.2020 - 05.2023
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