Rishabh Menon
New Delhi,National Capital Territory of Delhi
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer service consultant
Policybazaar
Gurgaon, Haryana
01.2024 - Current
- Recorded and processed customer data accurately.
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded customer communications to maintain proper documentation.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Escalated complex issues in line with internal best practices for swift resolution.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Associate Onboarding
Unicommerce esolutions private limited
Gurgaon, Haryana
08.2022 - 12.2023
- Grooming e-commerce sellers to utilize company's software and manage inventories and orders of multiple online marketplaces from a single platform.
- Profiling clients to create a compelling value proposition for clients before calling.
- Imparting excellent service with attention to customers during face-to-face or telephonic conversations.
- Surpassing customer satisfaction by discovering creative solutions for problems
Business development executive
Fourbrick Technology OPC PVT LTD
Noida, Uttar Pradesh
07.2021 - 08.2022
- Delivered a process of IT products sales and services for multinational companies.
- Generated new leads through networking at industry conferences and events.
- Supported team members in executing flawless daily operations.
- Conducted new customer research and gathered data, while preparing MIS reports
Education
Executive Program - Product & Brand Management
05.2022 - 10.2022
- Coursework in Product and Brand Management.
- Focus on marketing.
- Continuing education courses in business management.
- Completed Executive Program Qualification
Executive MBA - Marketing and Sales
08.2019 - 06.2021
- Completed Master's Qualification.
- Course of study in Marketing and Sales.
- Graduate with first division.
- Earned Mr. Fresher Award.
Bachelor of Business Administration - Business Management
08.2016 - 07.2019
- Completed Bachelor's Qualification.
- Graduated with first division.
- Mr. Fresher Recipient
- Member of music society.
Skills
- Strong verbal communication
- Compassionate client care
- Customer retention
- Microsoft Office Suite
- Customer care
- Customer experience
- Compliance management
Languages
English
Fluent
Hindi
Native
Malayalam
Beginner
Timeline
Customer service consultant - Policybazaar
01.2024 - Current
Associate Onboarding - Unicommerce esolutions private limited
08.2022 - 12.2023
Indian Institute Of Management - Rohtak - Executive Program , Product & Brand Management
05.2022 - 10.2022
Business development executive - Fourbrick Technology OPC PVT LTD
07.2021 - 08.2022
Guru Gobind Singh Indraprastha University - Executive MBA, Marketing and Sales
08.2019 - 06.2021
Guru Gobind Singh Indraprastha University - Bachelor of Business Administration, Business Management
08.2016 - 07.2019
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