Rishabh Menon
CUSTOMER SERVICE CONSULTANT
New Delhi
Summary
Polite and professional person with strong communication and multitasking skills focuses on creating value based relationships with customers. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Have passion for providing exceptional customer service and want to be part of a dynamic team.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer service assistant
Policybazaar
01.2024 - Current
- Religiously practicing daily work routine which is part of existing procedure of the company for a productive management of customer issues.
- Recorded and processed customer data accurately.
- Recorded customer communications to maintain proper documentation.
- Offered detailed advice on product and service benefits.
- Escalated complex issues in line with internal best practices for swift resolution.
- Expressed care, patience and empathy when handling customer interactions for personalized experience.
Associate Onboarding - ( Product Trainer)
Unicommerce esolutions private limited
08.2022 - 12.2023
- Managed over 13 software training calls per day, which increased customer retention by 5-10 %.
- Profiling clients to create compelling value proposition for clients before calling.
- Performed excellent service with attention to customers during face-to-face or telephonic conversations.
- Surpassing customer satisfaction by discovering creative solutions for problems
- Continuously analyzing customer touchpoints, internal workflows, and technology systems, businesses can streamline operations, minimize response times, and resolve customer issues promptly.
Business development executive
Fourbrick Technology OPC PVT LTD
07.2021 - 08.2022
- Nurturing relationships with clients.
- Focuses on building long lasting relationships with stakeholders
- Supported team members in executing flawless daily operations.
- Conducted new customer research and gathered data, while preparing MIS reports
Education
Executive Program - Product & Brand Management
Indian Institute Of Management - Rohtak
Rohtak, Haryana 05.2022 - 10.2022
MBA - Marketing and Sales
Guru Gobind Singh Indraprastha University
Delhi, National Capital Territory of Delhi 08.2019 - 06.2021
BBA - Business Management
Guru Gobind Singh Indraprastha University
Delhi, National Capital Territory of Delhi 08.2016 - 07.2019
Skills
Strong verbal communication
undefinedTimeline
Customer service assistant
Policybazaar
01.2024 - Current
Associate Onboarding - ( Product Trainer)
Unicommerce esolutions private limited
08.2022 - 12.2023
Executive Program - Product & Brand Management
Indian Institute Of Management - Rohtak
05.2022 - 10.2022
Business development executive
Fourbrick Technology OPC PVT LTD
07.2021 - 08.2022
MBA - Marketing and Sales
Guru Gobind Singh Indraprastha University
08.2019 - 06.2021
BBA - Business Management
Guru Gobind Singh Indraprastha University
08.2016 - 07.2019
Similar Profiles
ABISHEK KOULABISHEK KOUL
Sales and Marketing Executive at PolicybazaarSales and Marketing Executive at Policybazaar
Kabir AroraKabir Arora
Sales Executive at PolicybazaarSales Executive at Policybazaar
Rishika SaxenaRishika Saxena
Sr Executive-Human Resource at PolicyBazaarSr Executive-Human Resource at PolicyBazaar
Akram RazaAkram Raza
Verification Executive at PolicybazaarVerification Executive at Policybazaar
Manav SaxenaManav Saxena
Technical Lead at Digicommerce Solution LLPTechnical Lead at Digicommerce Solution LLP