Mondaycome
Rishabh Mukherjee
Virtual Assistant
Kolkata
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Virtual Executive Assistant
Secure Centric
Remote
08.2022 - Current
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Developed and maintained automated alert systems for important deadlines.
- Handled confidential and sensitive information with discretion and tact.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Screened personal and business calls and directed to appropriate party.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and managed office systems to efficiently deal with documentation.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Took notes and dictation at meetings.
- Handled incoming and outgoing mail, email and faxes.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
- Led staff and vendors in providing high level of service for owner and guests.
- Wrote reports, executive summaries and newsletters.
- Filed paperwork and organized computer-based information.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Chief of Operations
TRUTH2IT.LLC
Remote
03.2020 - Current
- Handling Customer complaints, projects based on website development, graphic designing, software development.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Leveraged experience through vital management positions guiding business to success.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Supported business growth through strategic planning and process development.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Made decisions with broad and positive impact on security management operations.
- Deliver strategic and practical advice for security operations at client locations.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Built strategic relationships with federal, state and local law enforcement agencies.
- Spearheaded design and implementation of security access control systems for various clients.
- Led business initiatives resulting in numerous multi-year contracts.
- Monitored internal controls to protect client facilities and assets.
- Provided transformational support to clients by planning and implementing security interventions.
- Implemented business development strategies, logo designs and website designs.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
Founder and Owner
Rad media Solutions
Kolkata
08.2021 - Current
- Created organization's mission and vision statements for use by employees.
- Created and monitored promotional approaches to increase sales and profit levels.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established organizational mission statement through extensive collaboration and review.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Defined company roles and responsibilities to establish and enhance processes.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Prepared annual budgets with controls to prevent overages.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Identified business development challenges and customer concerns for proactive resolution.
- Directed market expansions to propel business forward, meet changing customer needs.
- Oversaw business-wide changes to modernize procedures and organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Directed technological improvements, reducing waste and business bottlenecks.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Formulated and executed strategic initiatives to improve product offerings.
Assistant Department Manager
FUTURE RETAIL LIMITED
Kolkata
12.2018 - 03.2020
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Maximized productivity and profitability by balancing sales and expenses.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Analyzed business processes to identify cost savings and operational efficiencies.
Patron Delight Officer
Cinepolis Corporativo
Kolkata
06.2017 - 12.2018
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
Welcome Desk associate
10.2016 - 06.2017
- Developed and maintained courteous and effective working relationships.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of science - hospitality and hotel administration, Hospitality Administration/Management
01.2013 - 04.2016
Skills
Patient care and confidentiality
Reconnaissance and surveillance
Operations understanding
Support and education
Program and services promotion
Sanitizing understanding
Application development and implementation
Snow safety understanding
Understanding of gangs
Local and state codes
Networking and relationship building
Defense and arrest tactics
Market and comps analysis
Process and procedure development
Test cases and script creation
Cash handling knowledge
Office procedures understanding
Housekeeping understanding
Returns policy understanding
Pump and tank setup
Software
Slack
MS Office
Google Sheets
Dream Host
Siteground
Hubspot
Interests
Learning
Swimming
Dancing
Researching
Timeline
Virtual Executive Assistant
Secure Centric
08.2022 - Current
Founder and Owner
Rad media Solutions
08.2021 - Current
Chief of Operations
TRUTH2IT.LLC
03.2020 - Current
Assistant Department Manager
FUTURE RETAIL LIMITED
12.2018 - 03.2020
Patron Delight Officer
Cinepolis Corporativo
06.2017 - 12.2018
Welcome Desk associate
10.2016 - 06.2017
Bachelor of science - hospitality and hotel administration, Hospitality Administration/Management
01.2013 - 04.2016