Rishabh Pandey
Kolkata
Summary
Dynamic leader with a proven track record at Tata Consultancy Services, excelling in client service and team supervision. Mastered the art of coaching and mentoring, significantly enhancing team performance and customer satisfaction. Skilled in problem-solving and quality improvement, adept at fostering strong client and team relationships for sustained business growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Team Leader
Tata Consultancy Services
11.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Sales Associate
TTEC
12.2021 - 11.2022
- Conducted regular performance reviews for individual team members, providing constructive feedback for continuous improvement.
- Collaborated with cross-functional teams to enhance overall company performance and reach sales targets.
- Facilitated workshops focusing on essential skills development, such as negotiation tactics, communication styles, and product knowledge enhancement.
- Empowered subordinates to make informed decisions by providing timely, accurate sales data and insights for better decision-making processes.
- Developed strong client relationships for repeat business through excellent customer service and tailored sales strategies.
- Organized regular meetings with key stakeholders to discuss progress, strategize on future prospects, and align objectives across departments.
Education
Bachelor of Commerce (Honours). - Accounting And Finance
Calcutta University
Kolkata, India06-2021
High School Diploma -
St.mary English High School
Jamshedpur, India06-2018
Skills
- Problem-solving
- Team supervision
- Client service
- People management
- Goal setting
- Quality improvement
- Coaching and mentoring
- Team building
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Team Leader
Tata Consultancy Services
11.2022 - Current
Sales Associate
TTEC
12.2021 - 11.2022
Bachelor of Commerce (Honours). - Accounting And Finance
Calcutta University
High School Diploma -
St.mary English High School
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