Rishabh Pankaj Baindur
Program management Specialist
Mumbai
Summary
Strategic and results-driven leader with over 12 years of experience in Program Management, Operational Excellence and Digital Business Transformation.
Skilled at using modern tools and techniques to improve processes, boost efficiency, and drive business growth.
Proven track record in implementing Lean and Six Sigma frameworks to streamline operations and deliver effective solutions.
Expert in leading digital initiatives that integrate technologies, data analytics, and automation to modernize business processes.
Skilled in managing cross-functional teams, aligning digital strategies with organizational goals, and encouraging a culture of continuous improvement.
I have had the opportunity in leading complex initiatives and driving successful outcomes across diverse cross-functional teams. Demonstrated expertise in orchestrating project lifecycles, from inception to completion, while ensuring alignment with strategic objectives and stakeholder expectations. Adept at balancing competing priorities, optimizing resources, and fostering collaboration among teams including Brand Marketeers, Creative Agencies, and product development.
Committed to leveraging strong leadership and communication skills to facilitate team cohesion and drive innovative solutions.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Marketing Engagement Specialist and Ops Excellence
Accenture India Operations)
01.2023 - Current
- In addition to my current role as Marketing Engagement Specialist, I also lead the Business Analytics Team and Operations Excellence Team and the target for me was to expand the team to 7 other countries and implement standardization across markets.
- Drive team to utilize advanced analytics tools and software (e.g., SQL, Python, R, BI tools) to perform analysis, build predictive models, and interpret complex data sets to derive actionable insights.
- Monitoring Service Level Agreements (SLAs) and key performance indicators (KPIs) to evaluate the effectiveness of business operations on a daily, weekly, and monthly basis as required by the leadership.
- Provide data-driven recommendations to senior management to drive strategic business decisions.
- Identify, design, and implement process improvements to enhance operational efficiency and effectiveness.
- Develop and promote best practices for operational processes, ensuring consistency and quality across the Teams.
- Conducted Value Stream Mapping, Entitlement Studies, and Time & Motion Studies to drive continuous process improvement.
- Utilized Lean and Six Sigma to streamline processes and reduce waste
- Developed insightful dashboards to track performance, trends, and areas for improvement.
- Implemented a process for automated reporting to the Operational Leads and Leadership to reduce dependencies and manual intervention.
- Consulting the Governance teams to ensure the accuracy, consistency, and reliability of data used for analysis and reporting.
- Collaborated with various teams to understand their needs and challenges, ensuring analytics and process improvements align with their business objectives.
- Helped the Automation team with developing an Automation adaption dashboard and implemented a process to track usage of automation tools.
- Worked with the Quality team to put in place SOPs, effective test plans, and metrics to track continuous operations improvement.
- Lead standardization in various Upstream and Downstream processes across 7 different production teams for Japan, EUR, and US.
- Conducted root cause analyses to identify areas for improvement in operations, leading to enhanced efficiency levels.
- Increased productivity by optimizing workflows and eliminating bottlenecks in operations.
Project and Program Management Sr Analyst
Accenture
03.2015 - 01.2022
- As a Digital Marketing Program Manager, I am responsible for consulting, production, and successful implementation of digital marketing campaigns for global leaders in pharma and retail sectors.
- Collaborate with Product Managers, Brand Managers on client end to develop and implement comprehensive digital marketing strategies aligned with their business goals.
- Review and analyze the yearly forecast to allocate and manage the budget, ensuring cost-effectiveness and maximum ROI.
- Conduct market analysis to understand trends, customer behavior, and competitive landscape to provide suggestions for campaigns to Brands.
- Oversee the planning, execution, and tracking of digital marketing campaigns, including SEO, Websites, Email Marketing, Digital Banners, iPad presentations, and Print Media.
- Plan and execute the project timelines, set milestones, and ensure projects are delivered on time.
- Coordinate with teams across multiple time zones, both Production and Creative agencies.
- I need to collaborate with various teams such as Brand Teams, Creative Agencies, Production teams, 3rd Party agencies, FDA (US FDA), and Medical Legal teams to make sure the end product is compliant and effective.
- Focus on enhancing the client journey, representing as the single POC for all communications, including Campaign Development, Profit planning, and future readiness.
- Collect and analyze client feedback to inform various internal teams on points of improvement.
- Provide Clients with consumer insights and consumer behavior analysis for them to make informed decisions.
- Responsible for addressing any issues or challenges that arise during campaigns, including negative feedback or technical problems.
GIS Project Associate
Here Technologies
02.2012 - 03.2015
- Involvement in Production and Quality Checks of internal, as well as outsourced, production.
- Support for improvements/enhancements in Clarity.
- Mentoring and supporting the production team throughout the project span.
- Assigning Tasks and Responsibilities to team members.
- Assist the Project Leader to develop detailed work plans, schedules, and forecasts, project estimates, resource plans, and project status tracking/reporting.
- Analyzing and performing acceptance criteria check on the sources provided before starting the new processes, preparing and updating Standard Operating Procedures for particular projects, conducting training for new resources, preparing the delivery schedules as per the project requirement.
- Preparing and Presenting of Daily Project Efficiency, Weekly Error trend analysis reports to the project team members, leaders, managers, and counterparts.
- Communicating with Internal Project Managers and Project Leaders for Sourcing plan, Production plan, Quality control plan, and day-to-day project activities for all processes of the concerned project.
- Reporting of production status to the Project Manager and Director Level.
- Represented India Production center for Internal ISO 9001-2008 Audit for the organization in 2014.
- Working, along with the Quality, Operations, and various departments, to identify and assess project or production risks, analyze error trends, and assist in Root Cause Analysis and Corrective Action Development. .
- Supporting Project Leads in various activities, such as: Project Initiation and Pre-Production, Project Planning and Execution, Preparing Project Scorecard and maintaining Key Point Triggers, Quality Control and Cost Management, End of Process or Closures, Performing QA and QC on Deliverables.
Education
Bachelor of Science - Information Technology
Bhartiya Vidhya Bhavans, Mumbai University
Mumbai, Maharashtra 05.2008 - 03.2011
High Secondary School Certificate, HSC Mum Univ. -
Versova Welfare Junior College
Mumbai, Maharashtra 04.2001 - 03.2008
Skills
Strategic Vision
Accomplishments
I Have been a seasoned Program Manager and Delivered 300+ Projects for Retail, Pharma and Geospatial clients. launched 3 High Value Brands in Lifesciences, Lead the Pilot for ADAS navigation Projects right from Geo coding stage and had the opportunity to Strategize and lead the Development of a project Showcased at the SEMA Show Las Vegas.
Represented the Organization for ISO 9001:2008 internal Audits on behalf of all India Production Center.
Played a key role in Operations setup, standardization and Defining Business Process for Upstream and Downstream processes across 7 regions, FR, DE, JP, US, UK, CA and IT.
Certification
Certified Lean Six Sigma Green Belt, Indian Statistical Institute
Timeline
Certified Lean Six Sigma Green Belt, Indian Statistical Institute
09-2023
Marketing Engagement Specialist and Ops Excellence
Accenture India Operations)
01.2023 - Current
Project and Program Management Sr Analyst
Accenture
03.2015 - 01.2022
GIS Project Associate
Here Technologies
02.2012 - 03.2015
Bachelor of Science - Information Technology
Bhartiya Vidhya Bhavans, Mumbai University
05.2008 - 03.2011
High Secondary School Certificate, HSC Mum Univ. -
Versova Welfare Junior College
04.2001 - 03.2008
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Tools Utilized
- Microsoft Projects
- Power BI
- SharePoint
- JIRA
- Dassault ENOVIA
- Microsoft Office Tools
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