Rishabh Prasad

• Owned end-to-end product delivery for client outreach and onboarding platforms, spanning discovery, solution design, development, testing, release management, and post-production support.
• Led compliance-driven product development across KYC, AML, and OFAC domains, translating regulatory and business requirements into scalable platform capabilities.
• Defined, prioritized, and refined the product backlog through sprint planning and backlog grooming, converting complex business needs into clear technical specifications.
• Partnered with UX, engineering, UAT, release management, and operations to deliver predictable, high-quality monthly releases with strong stability.
• Designed and implemented DMN-based decision logic in Signavio, replacing hard-coded rules and reducing engineering dependency.

Key Achievements:

• Led a complete UI/UX redesign of KYC applications, achieving ADA compliance and significantly improving usability through structured end-user workshops.
• Designed and launched a standardized onboarding workflow for new user groups, replacing ad-hoc email coordination, improving audit readiness, and saving ~300–400 hours annually.
• Built a digital client-facing KYC solution replacing legacy email processes, integrating with internal systems to create a single source of truth and enhance client experience.
• Automated end-to-end data ingestion, enabling ~90% straight-through processing of client-submitted data, reducing manual effort and accelerating onboarding timelines.

• Partnered with cross-functional stakeholders to drive process standardization and operational improvement initiatives.
• Analyzed and designed As-Is and To-Be business process maps to enhance clarity, efficiency, and decision-making.
• Facilitated workshops, documentation, and stakeholder approvals to capture and implement standardized process designs.
• Identified risks, gaps, and automation opportunities, recommending digital and workflow optimization solutions.
• Led requirements gathering and documentation including user stories, business cases, and BRDs for technology-enabled enhancements.
• Supported process lifecycle governance, conducting periodic reviews of adoption, performance, and functionality.

• Analyzed and documented business and functional requirements, supporting Agile delivery across multiple enterprise initiatives.
• Designed As-Is and To-Be process maps using Signavio (BPMN 2.0) to improve workflow clarity, efficiency, and decision-making.
• Identified process improvement and RPA automation opportunities and supported implementation using UiPath.
• Authored user stories, acceptance criteria, BRDs, and work instructions, ensuring alignment between stakeholders and development teams.
• Facilitated backlog grooming, sprint planning, and cross-functional collaboration to maintain delivery momentum.
• Led and supported User Acceptance Testing (UAT) including defect tracking, bottleneck analysis, and validation of production readiness.
• Managed JIRA tracking, reporting dashboards, and periodic performance reporting for operational visibility.
• Conducted risk-mitigation discussions and stakeholder workshops to resolve process inefficiencies and improve business outcomes.