Rishabh Puri

• Monitored the overall student funnel from enrolment of the student to visa process to improvise student experience and counsellor productivity.
• Successfully achieved 118 visa for September 2024 intake and 85 visa for January 2025 intake with 8-Counselors.
• Actively monitored the key performance metrics of the entire team, identify challenges, plan on strategies, and create new solutions to exceed our goals.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Communicated job expectations and provided direction, support and motivation to team to meet agreed on targets and goals.
• Conducted regular team-meetings to communicate / motivate team members and ensured good working discipline leading to goal achievements.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

• Revamped the vertical from 25lac to 1cr revenue Per month by creating marketing plans and strategies..
• Managed revenue models, process flows, operations support and customer engagement strategies. Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Tracked competition and market information to utilize it for generating incremental business and maintaining incremental gross margin growth.
• Monitored the journey for the overall student funnel from acquisition to completion of enrolment process to improvise student experience and counsellor productivity.
• Spearhead a team of 50-60 BDA's and 5-6 managers by building enthusiasm and implementing new methods to increase the team’s motivation and performance.
• Actively monitored the key performance metrics of the entire team, identify challenges, plan on strategies, and create new solutions to exceed our goals.
• Supported the marketing team in the execution of activities that will Lower CPL & CPHI.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Communicated job expectations and provided direction, support and motivation to sales team to meet agreed on targets and goals.
• Conducted regular sales meetings to communicate / motivate team members and ensured good working discipline leading to sales achievement

• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives

• Coordinated special handling accounts. Supervised and lead sales team of 15+admission consultants
• Successfully achieved the average monthly run rate of 1.5- 2 Cr per month as revenue.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Communicated job expectations and provided direction, support and motivation to sales team to meet agreed on targets and goals.
• Prepared collateral planning and contributed in advertising campaigns on professional platforms.
• Involved in complete cycle of designing marketing strategies for the promotion of the product and services offered.
• Conducted regular sales meetings to communicate / motivate team members and ensured good working discipline leading to sales achievement
• Analyzed Sales Management information in order to improve overall performance, implemented improvements with individuals who may not be on target by performance managing quickly and efficiently

• Have been a part of the core team since the initial days of this Ed-Tech start up business. Counseled the IT professionals over the phone, creating leads and converting them to sales.
  
• Worked as an Assistant Manager, handled a team of 15 E-learning consultants responsible for lead generation and end to end sales process for IT certifications.
  
• Driven strong performance management in the team through clear expectations, performance appraisals, and feedback.
  
• Contributed in business growth by searching new clients and growing business with the existing ones.
  
• Involved in complete cycle of the designing marketing strategies for the promotion of the product and services offered.
  
• Successfully contributed in launching the company website by providing new ideas for the content and design.
  
• Reviewed and monitored the performance team members in order to provide them with consulting advice to grow their business.

• Worked as Technical sales officer and got promoted as a Team Leader within the first year.
  
• Supervised the team of 15 members and driven them towards achieving the team targets.
  
• Took inbound calls from US and UK customer about their computing devices and peripherals/software activation.
  
• Identified the potential customers and focused on improving the business from the existing and prospective consumers.
  
• Monitored the real time transactions on merchant services like Authorise.net and Paypal.
  
• Worked on CRM as an end user on sales module lead generation, account conversion, opportunities creating and generating reports.
  
• Provided sales support and administration to high value sales or corporate sales accounts.

• Worked as Lead operations BAND-4 and worked for Intuit (Quickbooks- Windows and Macintosh), an accounting software company.
  
• Resolved customer's query and helped them with the software troubleshooting Identified the potential customers for the upgrades and new software sales, improving the business from the existing and prospective customers.
  
• Worked on CRM as an end user to register the prospective leads for the database and also for present and future sales.
  
• Was a key contributor to the NPS(Net Promoting Score) a very important factor which explains the customer loyalty and company's market standing.
  
• Acted as an Escalation Point and Provided floor support in absence of Team-Manager.