Rishabh Rathore

Dynamic Senior Business System Analyst with extensive experience in Planisware development and production support. Proven track record in delivering timely software releases and resolving complex issues. Proficient in SQL and agile methodologies, with strong analytical skills and a commitment to enhancing team collaboration and software quality.

• Travelling
• Photography
• Music
• Movies

• Organized various events in our college fest 'SAKSHMA'.
• Attended Planisware V6 trainings in 2019.
• Completed the training conducted by Infosys and cleared the assessments for the same. This training covered Java/J2EE, DBMS, HTML, CSS and JavaScript.
• Received Infosys Insta award & Certification of Appreciation for contribution in the project.
• Client appreciation during V6 Kernel Upgrade & new PLW environment setup.
• Received GSK star award twice.
• Parexel winner points 3 times by manager for client appreciation in major releases.

• Senior System Engineer, A leading agrochemical company based in Basel, Switzerland, 04/01/16 - 08/31/18, The client is one of the leading firms in agriculture domain. They used Planisware PPM and BO Reporting system to maintain their project and portfolio information to easily track their progress and other cost related information., FPOC for all IT & technical queries. Supported & interacted with users from all across the Globe., Involved in all the phases of SDLC from Software Requirements Analysis Phase to Design, Development, Testing, Integration, Implementation (UAT & production) and Maintenance., Worked on the implementation and support of Project, Portfolio and Resource module in Planisware P5., As a part of technical L2+ support used to solve the issues that have been identified by the business., Handled change request and enhancement requests given by the client.
• Associate Consultant, A Leading health-tech company based in Eindhoven, Netherlands, 09/01/18 - 01/31/20, The client is one of the leading firms in health tech domain. They used Planisware PPM to maintain their project and portfolio information to easily track their progress and other cost related information., Acted as the first point of contact for all IT & technical queries. Supporting and interacting users from all across the Globe., Worked on Agile-DevOps model., Delivering Change requests on time for every monthly release., Worked on the implementation and support of various modules like Project, Portfolio, Programs, Scenario, PEX and Administration modules in Planisware V6., As a part of technical support used to solve the incidents, bugs, issues, service requests & other ad-hoc request raised by the users.
• Senior Analyst, A Leading Pharma company based in UK, 01/01/20 - 09/20/21, The client is a leading pharmaceutical company based in UK. They are using Planisware V6 for their planning of various plan types and other Cost & FTE associated with those plans., Leading the support team & FPOC for any production issues., As a part of technical support resolving the incidents, service requests & other ad-hoc request raised by the users., Setting up new PLW environments on azure cloud servers., Experience on azure cloud for creating SQL server, database & resize of database., Monitoring of Planisware servers, batches, disk space, memory and error reports., Reproduction of issues on lower environments, checking intranet & batch logs for any issues., Created bugs for project team & added my detailed analysis in it., Refreshing sandbox environment for RMs with Prod dpx., Discussion on bugs with project team in our daily standup., Helping team on their PLW support related issues & queries.
• Senior Associate, A Leading Pharma company based in France, 09/21/21 - 11/25/22, The client is leading life sciences company based in France. They are using Planisware E7 application to manage their projects & portfolio for their R&D Pharma & Vaccines business unit., Offshore lead of AMS team of two Planisware related applications RDPM & SHINE., As a part of technical support resolving incidents, service request & other issues and request raised by business users., Release co-ordination for monthly releases., Change & Demand management for SHINE., Weekly integration of development made by project team in Integration environment., Monitoring of batches, services & disk space of application., Training plan & KT to new joiners., Also working on change request for monthly releases., Part of hiring panel to select suitable candidates for Planisware application., Co-ordination with vendor (Planisware) for on-going issues (OTDs)., PLW related ppt preparation in RPF for new projects & clients., Worked as service manager from Cognizant side for Planisware related applications.
• Senior Business System Analyst, Parexel, 12/05/22 - Present, Parexel is leading CRO based in USA. They are using Planisware E7 application to manage their project planning & resource management for their different clients. Also using it for reporting purposes., Worked as Senior Planisware developer in PXL-IT PRISM development team., Delivered PRISM monthly & quarterly release of PLW stories on time., Also worked on production support related tickets & bug fixes for monthly PLW release., De-Customization of PLW L2 components to L1 in Planisware., Unit test case preparation., Co-ordination with PLW vendor on going issues & release related work., Also working on Palantir foundry resource management application FSO_RMS Prod support tickets.