Rishabh Sain

Forward-thinking team leader skilled at efficiently operating departments to meet goals. Demonstrated success in matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Excels in streamlining support processes, leading teams to meet client KPIs, and implementing innovative solutions. Strength lies in building strong client relationships and providing seamless customer experiences. Fluent in English, Nepali, and Hindi, with a deep understanding of customer-centric approaches and the importance of cross-functional collaboration.

• Customer Delight Award, I spearheaded a customer service improvement initiative aimed at reducing response times and increasing the personalization of interactions. By analyzing customer feedback and identifying key pain points, I introduced a new, streamlined communication protocol that empowered my team to resolve issues more quickly. Additionally, I implemented proactive follow-ups and customized solutions for recurring concerns, ensuring customers felt heard and valued.
• Reduced average response time by 30%.
• Increased customer satisfaction scores (CSAT) by 25%.
• Boosted repeat customer rate by 15%, thanks to stronger relationships and increased trust.