Rishabh Sain
Assistant Manager Customer Care (Supervisor)
Jaipur
Summary
Forward-thinking team leader skilled at efficiently operating departments to meet goals. Demonstrated success in matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Excels in streamlining support processes, leading teams to meet client KPIs, and implementing innovative solutions. Strength lies in building strong client relationships and providing seamless customer experiences. Fluent in English, Nepali, and Hindi, with a deep understanding of customer-centric approaches and the importance of cross-functional collaboration.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Assistant Manager Customer Care (AMCC)
Teleperformance
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering a positive work environment
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks
Subject Matter Expert (SME)
Teleperformance
08.2024 - 02.2025
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Mentored junior team members, contributing to their professional growth and development.
Technical Support Executive
Teleperformance
08.2023 - 08.2024
- Provided accurate and detailed diagnostic and troubleshooting information over the phone and via webchat
- Utilized a solution-focused approach to resolve and clear customer cases efficiently
- Educated service users on new software updates and system capabilities
Technical Support Representative
DealShare India
01.2023 - 12.2023
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues
- Fixed issues remotely
Area Business Manager
Franchiseapply.com
01.2021 - 12.2022
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals
- Designed a wide range of successful strategies, including financial, business, sales and operational
Education
Bachelors - Science
University of Technology
Jaipur, Rajasthan 01.2023 - 12.2023
Msc - IT
University of Technology
Jaipur, Rajasthan 01.2025 - 12.2025
Skills
Operational process improvement
Proficient in team coordination
Cost efficiency strategies
Analytical problem-solving
Skilled in distributing responsibilities
Workforce scheduling
Team engagement
Strategic decision-making
Certification
RSCIT
Accomplishments
- Customer Delight Award, I spearheaded a customer service improvement initiative aimed at reducing response times and increasing the personalization of interactions. By analyzing customer feedback and identifying key pain points, I introduced a new, streamlined communication protocol that empowered my team to resolve issues more quickly. Additionally, I implemented proactive follow-ups and customized solutions for recurring concerns, ensuring customers felt heard and valued.
- Reduced average response time by 30%.
- Increased customer satisfaction scores (CSAT) by 25%.
- Boosted repeat customer rate by 15%, thanks to stronger relationships and increased trust.
Timeline
Msc - IT
University of Technology
01.2025 - 12.2025
Subject Matter Expert (SME)
Teleperformance
08.2024 - 02.2025
Technical Support Executive
Teleperformance
08.2023 - 08.2024
Assistant Manager Customer Care (AMCC)
Teleperformance
01.2023 - Current
Technical Support Representative
DealShare India
01.2023 - 12.2023
Bachelors - Science
University of Technology
01.2023 - 12.2023
Area Business Manager
Franchiseapply.com
01.2021 - 12.2022